Remote Healthcare Virtual Assistant - PH

Getwingapp; Manila; Remote; PHP 440,820 - 535,680; Full time

Benefits offered by this job

Health Insurance (HMO)

Performance Incentives

Paid Training

Opportunities for Career Growth

Fun Work Environment

Holiday & Overtime Pay

Job summary

Getwingapp is looking for a Healthcare Virtual Assistant to support patients and healthcare providers remotely. Responsibilities include managing appointments, inputting patient data, assisting with insurance claims, and ensuring HIPAA compliance. Ideal candidates should hold a Bachelor's degree and possess relevant experience in the medical field.

This is a fully remote position that requires excellent communication skills and the ability to work graveyard shifts. Benefits include health insurance, performance incentives, and opportunities for career growth.

Qualifications

• At least 1 year of experience as a Medical Virtual Assistant.
• Able to work on a graveyard shift.
• Solid understanding of healthcare privacy regulations.

Responsibilities

• Document new patient and referral intake.
• Manage appointment bookings and cancellations.
• Assist with processing insurance claims and inquiries.

Skills

Excellent English communication skills

Understanding of medical terminologies

Proficient in EHR/EMR systems

Strong interpersonal skills

Organizational & time management skills

Tech savvy

Education

Bachelor's degree in medical or pharmaceutical fields

Tools

USB Headset with Noise Cancellation

Working Webcam

Computer with a minimum 1.8 GHz processor

Job description

AFM - Healthcare Virtual Assistant (Remote)

Duties and Responsibilities include but are not limited to:

• Document new patient and referral intake
• Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers.
• Input patient information, medical records (CPT, ICD-10, HCPCS), and billing date into EMR/EHR systems
• Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries, concerns, and documentation.
• Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional.
• Assist in analyzing healthcare data, preparing reports, and maintaining records.
• Ensure HIPAA compliance, privacy regulations, and maintenance of patient confidentiality.
• Coordinate the sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician.
• Ad hoc tasks

Qualifications:

• Bachelor's degree in medical fields or the pharmaceutical-related industry
• At least 1-year experience as a Medical Virtual Assistant
• Excellent English communication skills both written and verbal (At least C1 level)
• Solid understanding of medical terminologies and practices
• Proficient in EHR/EMR systems and ability to troubleshoot common technical issues
• Understanding of healthcare privacy regulations
• Strong interpersonal skills
• Solid organizational & time management skills with keen attention to details
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, and VoIP
• Able to work on a graveyard shift

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Salary Package (with HMO):

• Entry Level (1-3 years of experience): Up to PHP 39,500
• Intermediate Level (3-5 years of experience): Up to PHP 48,000
• Expert Level (5+ years of experience): Up to PHP 53,000