Medical Virtual Assistant

Outsource Access, Inc.; Cagayan de Oro; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Virtual credit card

Paid leaves

Government benefits

Job summary

Outsource Access, Inc. is seeking a detail-oriented Medical Virtual Assistant to support health system operations remotely from the Philippines. You will manage referrals, verify demographics and insurance, run triage, assign cases to clinicians, and maintain HIPAA-compliant records.

You will reconcile EMR data, upload daily reports, contribute to SOPs, and help build efficient workflows while communicating with teams to resolve issues.

Qualifications

• 2+ years experience as a Medical Virtual Assistant or in a clinical admin role.
• Strong command of Microsoft Excel and Google Sheets.
• Experience with high-volume data entry and triage workflows.
• Excellent written English and attention to detail.
• Highly organized and capable of self-management in a remote setting.

Responsibilities

• Manage inbound patient referrals through BrightTree and partner systems.
• Accurately enter and verify demographic and insurance information.
• Apply clinical triage protocols based on CPAP/CCM compliance metrics.
• Assign patients to appropriate clinical personnel based on decision trees.
• Reconcile patient information between EMR systems and internal platforms.
• Upload daily compliance reports and maintain accurate logs.
• Ensure HIPAA-compliant data handling and documentation.
• Maintain clear, structured, and real-time documentation of all transactions.
• Contribute to internal SOPs and process documentation (Playbook).
• Provide support in developing efficient workflows and compliance tracking.
• Process 50–80 patient referrals per day, ensuring speed and accuracy.
• Manage tasks across multiple systems and tools.
• Communicate effectively with internal teams for issue resolution or clarification.

Skills

Excel & Google Sheets

High-volume data entry

English writing & attention to detail

Remote work self-management

Clinical admin experience

Tools

BrightTree

CRM platforms

EMR systems

Job description

This is a remote position.

Key Responsibilities:

• Manage inbound patient referrals through BrightTree and partner systems

• Accurately enter and verify demographic and insurance information

• Apply clinical triage protocols based on CPAP/CCM compliance metrics

• Assign patients to appropriate clinical personnel based on decision trees

Medical Data & System Management

• Reconcile patient information between EMR systems and internal platforms

• Upload daily compliance reports and maintain accurate logs

• Ensure HIPAA-compliant data handling and documentation

Reporting & Documentation

• Maintain clear, structured, and real-time documentation of all transactions

• Contribute to internal SOPs and process documentation (Playbook)

• Provide support in developing efficient workflows and compliance tracking

Operational Workflow Execution

• Process 50–80 patient referrals per day, ensuring speed and accuracy

• Manage tasks across multiple systems and tools

• Communicate effectively with internal teams for issue resolution or clarification

Required Qualifications:

• 2+ years experience as a Medical Virtual Assistant or in a clinical admin role

• Strong command of Microsoft Excel and Google Sheets

• Experience with high-volume data entry and triage workflows

• Excellent written English and attention to detail

• Highly organized and capable of self-management in a remote setting

Preferred Qualifications:

• Experience in sleep therapy, CPAP/DME workflows

• Background in medical office or clinical operations (non-licensed acceptable)

• Exposure to insurance verification and intake tools

• Experience using CRMs or medical workflow platforms

• Familiarity with EMR systems (e.g., BrightTree or similar platforms)

Key Competencies:

• Exceptional attention to detail and data accuracy

• Proficient in Microsoft Excel and capable of generating and interpreting reports

• Strong organizational and multitasking skills to manage high-volume workflows

• Fast learner with excellent tech adaptability across multiple platforms and systems

• Independent and process-driven work ethic, with a strong sense of accountability

• Comfortable working remotely with minimal supervision in a collaborative team environment

Benefits

Employee Benefits

• Health and Wellness: Comprehensive HMO coverage for you and your dependents.
• Security and Peace of Mind: Group Life Insurance Benefit to safeguard your future.
• Financial Flexibility: Virtual Credit Card for added convenience and purchasing power.
• Work-Life Balance: Generous Paid Leaves to recharge and prioritize personal time.
• Government Benefits: Full support for required government benefits.

Supplemental Pay Types

• 13th Month Salary: A festive bonus to celebrate the year’s hard work.
• Overtime Pay: Compensation for your extra effort and time.
• Night Differential: Additional pay for working late hours or shifts.
• Incentives: Performance-based incentives to reward your contributions and achievements