Remote Healthcare Support Specialist

Top Alliance; Metro Manila; Remote; PHP 279,000 - 402,000; Full time

Benefits offered by this job

Health insurance

Paid leave entitlements

Career advancement

Training and development

Job summary

Top Alliance is seeking enthusiastic and customer-focused Customer Service Representatives to join our team in a full-time capacity on a Wave 1 Healthcare Account. This virtual role is based in Pasig with remote work options, offering flexible scheduling and ongoing training.

You will handle inquiries, document interactions, resolve issues, and maintain compliance while delivering exceptional service to clients and patients.

Qualifications

• High school diploma or equivalent qualification.
• Excellent communication skills in English (verbal and written).
• Strong listening and problem-solving abilities.
• Ability to remain calm and professional in difficult situations.
• Proficient in using computer systems and customer service software.
• Reliable internet connection and home office setup.
• Willingness to work in a team-oriented environment.

Responsibilities

• Handle inbound and outbound calls from healthcare clients and patients.
• Respond to inquiries regarding healthcare services, policies, claims and billing matters.
• Document all customer interactions accurately in the system.
• Resolve issues and complaints while adhering to healthcare compliance standards.
• Provide information about healthcare products and services tailored to needs.
• Process customer requests and transactions promptly.
• Escalate complex issues to supervisors as needed.
• Meet performance targets for call handling time and satisfaction scores.
• Participate in training sessions and quality assurance activities.
• Follow company policies and healthcare regulations daily.

Skills

Customer service

English communication

Problem solving

Multitasking

Call center

Remote work setup

Education

High school diploma

Tools

MS Office

CRM software

Job description

Top Alliance is seeking enthusiastic and customer-focused Customer Service Representatives to join our team in a full-time capacity on a Wave 1 Healthcare Account. This virtual role is based in Pasig with remote work options, offering flexible scheduling and ongoing training.

You will handle inquiries, document interactions, resolve issues, and maintain compliance while delivering exceptional service to clients and patients.