URGENT HIRING! CSR (Wave 1 Healthcare Acc) Virtual Process | SEPT 29 SD

Top Alliance; Metro Manila; Remote; PHP 279,000 - 402,000; Full time

Benefits offered by this job

Health insurance

Paid leave entitlements

Career advancement

Training and development

Job summary

Top Alliance is seeking enthusiastic and customer-focused Customer Service Representatives to join our team in a full-time capacity on a Wave 1 Healthcare Account. This virtual role is based in Pasig with remote work options, offering flexible scheduling and ongoing training.

You will handle inquiries, document interactions, resolve issues, and maintain compliance while delivering exceptional service to clients and patients.

Qualifications

• High school diploma or equivalent qualification.
• Excellent communication skills in English (verbal and written).
• Strong listening and problem-solving abilities.
• Ability to remain calm and professional in difficult situations.
• Proficient in using computer systems and customer service software.
• Reliable internet connection and home office setup.
• Willingness to work in a team-oriented environment.

Responsibilities

• Handle inbound and outbound calls from healthcare clients and patients.
• Respond to inquiries regarding healthcare services, policies, claims and billing matters.
• Document all customer interactions accurately in the system.
• Resolve issues and complaints while adhering to healthcare compliance standards.
• Provide information about healthcare products and services tailored to needs.
• Process customer requests and transactions promptly.
• Escalate complex issues to supervisors as needed.
• Meet performance targets for call handling time and satisfaction scores.
• Participate in training sessions and quality assurance activities.
• Follow company policies and healthcare regulations daily.

Skills

Customer service

English communication

Problem solving

Multitasking

Call center

Remote work setup

Education

High school diploma

Tools

MS Office

CRM software

Job description

About the role

Top Alliance is seeking enthusiastic and customer-focused Customer Service Representatives to join our dynamic team in a full-time capacity. This is an urgent hiring opportunity for our Wave 1 Healthcare Account, operating through a virtual process with a start date of 29 September. Based in Bagong Ilog, Pasig City, Metro Manila, this role offers the flexibility of remote work whilst maintaining close collaboration with our team. As a Customer Service Representative, you will be at the forefront of our healthcare operations, providing exceptional support to clients and patients whilst representing the values and professionalism of Top Alliance.

Key responsibilities

• Handle incoming and outgoing calls from healthcare clients and patients with professionalism and empathy
• Respond to customer inquiries regarding healthcare services, policies, claims and billing matters
• Document all customer interactions accurately in the company system and maintain detailed records
• Resolve customer issues and complaints efficiently whilst adhering to healthcare compliance standards
• Provide information about healthcare products and services tailored to customer needs
• Process customer requests and transactions accurately and promptly
• Escalate complex issues to supervisors or specialised departments when necessary
• Meet performance targets including call handling time, customer satisfaction scores and attendance requirements
• Participate in training sessions and quality assurance activities to maintain service excellence
• Follow all company policies and healthcare industry regulations throughout daily operations

What we’re looking for

• High school diploma or equivalent qualification
• Excellent communication skills in English (verbal and written)
• Strong listening and problem-solving abilities
• Ability to remain calm and professional when handling difficult customer situations
• Proficient in using computer systems, MS Office and customer service software
• Ability to multitask and manage time effectively in a fast-paced environment
• Demonstrated customer service experience, ideally in a call centre or healthcare setting
• Reliable internet connection and suitable home office setup for virtual work
• Flexibility to adapt to changing priorities and work schedules
• Willingness to work within a team-oriented culture and take feedback positively

What we offer

Top Alliance is committed to supporting our employees' professional growth and wellbeing. We provide competitive remuneration packages, performance-based incentives and recognition programmes to reward your contributions. Our comprehensive benefits include health insurance, paid leave entitlements and opportunities for career advancement within our expanding organisation. We offer ongoing training and development programmes to enhance your customer service skills and product knowledge. As a virtual-based role, you enjoy the flexibility of working from home whilst maintaining strong team connections through our digital collaboration platforms. We foster an inclusive and supportive work environment where your ideas are valued and your contributions make a real difference to our customers' experiences.

About us

Top Alliance is a customer-centric organisation dedicated to delivering exceptional service across various industries, with a specialised focus on the healthcare sector. We pride ourselves on building strong relationships with our clients and providing tailored solutions that meet their unique needs. Our commitment to excellence, integrity and innovation drives everything we do. With a growing team of talented professionals, we create an environment where employees can thrive, contribute meaningfully and advance their careers. We believe in the power of teamwork and invest in our people's development to ensure long-term success for both our staff and our business.