Remote Healthcare Scheduling Coordinator

SmartScale360 Careers; Cebu City; On-site; PHP 560,000 - 980,000; Full time

Benefits offered by this job

10 Days PTO

Annual Appraisal

Healthcare Benefits

Career Growth Opportunities

Job summary

SmartScale360 is seeking a US Healthcare Scheduling Coordinator to support US-based home care clients by coordinating caregiver schedules and ensuring uninterrupted care. The role emphasizes scheduling accuracy, remote work, and collaboration across caregivers, patients, and internal teams.

Candidates should have healthcare scheduling experience, strong English communication, and proficiency with scheduling software.

Qualifications

• At least 1 year of experience in Healthcare Scheduling, Home Care Scheduling, Patient Coordination, Workforce Management, Dispatching, Staffing Coordination, or similar roles.
• Experience supporting U.S. Healthcare, Home Care, Staffing, Healthcare BPO, or Medical accounts.
• Excellent English communication skills (written and verbal).
• Strong organizational, multitasking, and problem-solving skills; experience using scheduling or workforce management software.
• Ability to work independently in a remote environment.
• Experience supporting U.S. Home Care agencies is a plus.
• Familiarity with WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar scheduling platforms is preferred.
• Strong Microsoft Excel and reporting skills are an advantage.

Responsibilities

• Coordinate caregiver schedules to ensure continuous patient coverage
• Monitor attendance, call-offs, and schedule adherence while resolving scheduling conflicts
• Fill open shifts by coordinating caregiver replacements and schedule changes
• Communicate with caregivers, patients, clients, and internal teams to provide scheduling updates and support
• Maintain accurate scheduling records using workforce management and scheduling platforms
• Generate scheduling, staffing, and attendance reports to support daily operations
• Support workforce management activities while ensuring service levels are maintained
• Track scheduling issues and proactively identify opportunities to improve operational efficiency
• Provide administrative support for daily scheduling and coordination activities

Skills

Healthcare scheduling

Patient coordination

Workforce management

Dispatching

Scheduling software

Excel

English proficiency

Tools

WellSky

AxisCare

ClearCare

CareSmartz360

NICE

Verint

Google Workspace

Microsoft Office

Job description

SmartScale360 is seeking a US Healthcare Scheduling Coordinator to support US-based home care clients by coordinating caregiver schedules and ensuring uninterrupted care. The role emphasizes scheduling accuracy, remote work, and collaboration across caregivers, patients, and internal teams.

Candidates should have healthcare scheduling experience, strong English communication, and proficiency with scheduling software.