Patient Care Scheduler (Remote)

SmartScale360 Careers; Cebu City; On-site; PHP 560,000 - 980,000; Full time

Benefits offered by this job

10 Days PTO

Annual Appraisal

Healthcare Benefits

Career Growth Opportunities

Job summary

SmartScale360 is seeking a US Healthcare Scheduling Coordinator to support US-based home care clients by coordinating caregiver schedules and ensuring uninterrupted care. The role emphasizes scheduling accuracy, remote work, and collaboration across caregivers, patients, and internal teams.

Candidates should have healthcare scheduling experience, strong English communication, and proficiency with scheduling software.

Qualifications

• At least 1 year of experience in Healthcare Scheduling, Home Care Scheduling, Patient Coordination, Workforce Management, Dispatching, Staffing Coordination, or similar roles.
• Experience supporting U.S. Healthcare, Home Care, Staffing, Healthcare BPO, or Medical accounts.
• Excellent English communication skills (written and verbal).
• Strong organizational, multitasking, and problem-solving skills; experience using scheduling or workforce management software.
• Ability to work independently in a remote environment.
• Experience supporting U.S. Home Care agencies is a plus.
• Familiarity with WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar scheduling platforms is preferred.
• Strong Microsoft Excel and reporting skills are an advantage.

Responsibilities

• Coordinate caregiver schedules to ensure continuous patient coverage
• Monitor attendance, call-offs, and schedule adherence while resolving scheduling conflicts
• Fill open shifts by coordinating caregiver replacements and schedule changes
• Communicate with caregivers, patients, clients, and internal teams to provide scheduling updates and support
• Maintain accurate scheduling records using workforce management and scheduling platforms
• Generate scheduling, staffing, and attendance reports to support daily operations
• Support workforce management activities while ensuring service levels are maintained
• Track scheduling issues and proactively identify opportunities to improve operational efficiency
• Provide administrative support for daily scheduling and coordination activities

Skills

Healthcare scheduling

Patient coordination

Workforce management

Dispatching

Scheduling software

Excel

English proficiency

Tools

WellSky

AxisCare

ClearCare

CareSmartz360

NICE

Verint

Google Workspace

Microsoft Office

Job description

Schedule: U.S. Hours (Final schedule to be confirmed)

Benefits: 10 Days PTO | Annual Appraisal | Healthcare Benefits | Career Growth Opportunities

About the Role

SmartScale360 is hiring a US Healthcare Scheduling Coordinator to support our growing U.S.-based home care clients by coordinating caregiver schedules, maintaining workforce coverage, and ensuring patients receive uninterrupted care.

If you have experience in healthcare scheduling, home care scheduling, patient coordination, caregiver scheduling, workforce management, or staffing coordination, we'd love to hear from you.

What You'll Do

• Coordinate caregiver schedules to ensure continuous patient coverage
• Monitor attendance, call-offs, and schedule adherence while resolving scheduling conflicts
• Fill open shifts by coordinating caregiver replacements and schedule changes
• Communicate with caregivers, patients, clients, and internal teams to provide scheduling updates and support
• Maintain accurate scheduling records using workforce management and scheduling platforms
• Generate scheduling, staffing, and attendance reports to support daily operations
• Support workforce management activities while ensuring service levels are maintained
• Track scheduling issues and proactively identify opportunities to improve operational efficiency
• Provide administrative support for daily scheduling and coordination activities

What We're Looking For

• At least 1 year of experience in Healthcare Scheduling, Home Care Scheduling, Patient Coordination, Workforce Management, Dispatching, Staffing Coordination, or similar roles
• Experience supporting U.S. Healthcare, Home Care, Staffing, Healthcare BPO, or Medical accounts
• Excellent English communication skills (written and verbal)
• Strong organizational, multitasking, and problem-solving skillsExperience using scheduling or workforce management software
• Ability to work independently in a remote environment
• Experience supporting U.S. Home Care agencies is a plus
• Familiarity with WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar scheduling platforms is preferred
• Strong Microsoft Excel and reporting skills are an advantage

Tools You'll Use

• Scheduling: WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar
• Productivity: Google Workspace & Microsoft Office
• Communication: Slack, Zoom, or Microsoft Teams

Work-From-Home Requirements

• Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
• Internet: Stable 100 Mbps connection
• Backup: Secondary internet connection, device, and power source

Schedule

• Work Schedule: To be confirmed by the client
• Availability: Must be available to work any day of the week
• Shift: Must be flexible to work U.S. business hours based on operational needs

Why Join SmartScale360?

• Competitive salary and performance bonuses
• Work with established U.S.-based home care clients
• Join a supportive and collaborative remote team

Note: To help streamline the hiring process, applicants are encouraged to secure an NBI Clearance early to avoid delays during client matching.