Healthcare Support Specialist - Night Shift, Work-From-Home

Private Advertiser; Dumaguete; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Career growth

Benefits package

Global exposure

Collaborative environment

Job summary

Private Advertiser in the Philippines is seeking a healthcare customer support specialist to handle inbound calls, assist members with inquiries, and provide accurate information in a professional manner. The role focuses on night shifts, requires at least 6 months BPO experience and strong English communication, with a Permanent Work-From-Home arrangement for qualified candidates based in Dumaguete.

You will document interactions, adhere to processes, and collaborate with internal teams to

Qualifications

• Strong English communication skills.
• At least 6 months of BPO experience.
• Amenable to night shift.
• Based in Dumaguete with permanent work-from-home setup.

Responsibilities

• Handle inbound customer service calls and assist members with healthcare inquiries.
• Provide accurate information regarding benefits, coverage, services, and account concerns.
• Resolve issues efficiently while maintaining high service quality.
• Document interactions and update records in company systems.
• Follow processes and customer service guidelines; collaborate with internal teams.

Skills

English communication

Education

Senior High School / 2nd year college

Job description

Private Advertiser in the Philippines is seeking a healthcare customer support specialist to handle inbound calls, assist members with inquiries, and provide accurate information in a professional manner. The role focuses on night shifts, requires at least 6 months BPO experience and strong English communication, with a Permanent Work-From-Home arrangement for qualified candidates based in Dumaguete.

You will document interactions, adhere to processes, and collaborate with internal teams to