Remote Guest Experience Coordinator for Short-Term Rentals

Cloudstaff

Philippines

Remote

PHP 220,000 - 317,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Cloudstaff is seeking a proactive guest relations specialist to join our remote VA team. You will manage the full guest journey—from pre-arrival to post-stay—across our short-term rental properties, coordinating with cleaning teams and handling inquiries via Airbnb, Booking.com, Vrbo, and email.

Strong written English, the ability to work independently within clear SOPs, and reliability for high-volume multi-property operations are essential.

Qualifications

Experience managing guest communications across OTAs (Airbnb, Booking.com, Vrbo).
Strong written English for warm, clear, brand-appropriate communication.
Ability to manage high volume across multiple properties simultaneously.
Hands-on OTA platform experience and property management system familiarity.
Comfort working with SOPs, checklists and escalation frameworks.
Reliable remote availability with disciplined work habits.

Responsibilities

Manage all guest communications across Airbnb, Booking.com, Vrbo, and email
Coordinate check-in and check-out, including access, arrivals, and departures
Complete daily operational checks — payments, bonds, arrival info, check-in forms
Vet new bookings — ID verification, screening, flagging at-risk reservations
Liaise with cleaning teams for turnovers, issues, and last-minute changes
Monitor and flag guest reviews across all OTAs platforms
Log incidents, complaints, and notable guest behaviour accurately
Escalate maintenance issues, refund requests and disputes — never act independently