Remote Global Language Support Specialist

Pivotl Solutions; Muntinlupa; Sur place; PHP 279 000 - 391 000; Plein temps

Résumé du poste

Pivotl Solutions partners with a cutting-edge EdTech company providing online language learning to customers worldwide. The role sits in the customer support team, focusing on resolving questions, troubleshooting issues, and ensuring service delivery across time zones.

You will work with English as the primary language, with optional Spanish or Portuguese, and contribute to ongoing improvements in support efficiency.

Qualifications

• 3+ years experience as a customer support agent.
• Proficiency in English; Spanish or Portuguese a plus.
• Bachelor's degree in a relevant field.

Responsabilités

• Support the customer support team in meeting standard SLAs and satisfaction ratings.
• Assist customers with inquiries and issues related to our products and services; handle complaints and troubleshoot.
• Execute operational tasks including new customer launches and ongoing program adjustments.
• Brainstorm and support team in executing strategic initiatives to improve support efficiency and quality.
• Carry out other critical activities to support the Product Support Team and operation.
• Be an expert on our customers and partners to guide and manage tickets and questions.

Connaissances

Customer service

English proficiency

Communication skills

Troubleshooting

Multitasking

Remote collaboration

Spanish/Portuguese (plus)

Formation

Bachelor's degree

Outils

Intercom

Asana

Description du poste

Pivotl Solutions partners with a cutting-edge EdTech company providing online language learning to customers worldwide. The role sits in the customer support team, focusing on resolving questions, troubleshooting issues, and ensuring service delivery across time zones.

You will work with English as the primary language, with optional Spanish or Portuguese, and contribute to ongoing improvements in support efficiency.