Remote GIS & Satellite Data Support Specialist

Resolv Global; Cagayan de Oro; On-site; PHP 516,000 - 602,000; Part time

Benefits offered by this job

Fully remote Philippines-based

Independent contractor

Job summary

Resolv Global is seeking a Customer Support Specialist to manage customer orders and coordinate projects for satellite imagery and geospatial data. You will communicate with customers via email, provide timely updates, and collaborate with internal teams and partners to ensure on-time delivery and a high-quality customer experience.

The role requires strong written English, problem-solving skills, and the ability to handle multiple projects in a fast-paced, tech-driven environment.

Qualifications

• Excellent written English communication skills.
• Strong logical thinking and problem-solving abilities.
• Ability to manage multiple tasks and priorities simultaneously.
• Exceptional attention to detail.
• Strong organizational and time-management skills.
• Customer-focused mindset with a proactive approach to problem-solving.
• Comfortable working in a structured, process-driven environment.
• Ability to work independently and take ownership of issues.
• Experience in customer support, project coordination, account management, or similar roles.
• Knowledge of satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or related fields.

Responsibilities

• Manage customer orders and project requests from submission through delivery.
• Communicate with customers via email and provide timely updates on the status of their requests.
• Coordinate with internal teams and external partners to ensure projects are completed successfully.
• Track multiple customer projects simultaneously while maintaining accuracy and attention to detail.
• Investigate issues, gather information, and help identify the best possible solution for customers.
• Maintain accurate records and documentation related to customer requests.
• Work closely with cross-functional teams to improve customer experience and operational efficiency.
• Ensure every customer interaction is handled professionally and with a strong focus on customer satisfaction.

Skills

Excellent written English

Project coordination

Customer support

Account management

Problem-solving

Time management

Attention to detail

Independent working

Customer-focused

GIS knowledge

Job description

Resolv Global is seeking a Customer Support Specialist to manage customer orders and coordinate projects for satellite imagery and geospatial data. You will communicate with customers via email, provide timely updates, and collaborate with internal teams and partners to ensure on-time delivery and a high-quality customer experience.

The role requires strong written English, problem-solving skills, and the ability to handle multiple projects in a fast-paced, tech-driven environment.