Remote GIS Project Coordinator

Resolv Global; Bacolod; On-site; PHP 519,000 - 605,000; Full time

Benefits offered by this job

Remote work (Philippines only)

Independent contractor

Paid weekly in arrears

Job summary

Resolv Global is seeking customer support specialists to assist our customers via email and coordinate projects, ensuring accurate orders and a positive experience. In this role you will manage satellite imagery orders, help users understand products, coordinate with partners and internal teams, and maintain detailed records for successful delivery.

The position is fully remote for applicants in the Philippines and requires strong written English, problem solving, and multitasking in a

Qualifications

• Excellent written English communication required.
• Strong problem solving and attention to detail.
• Ability to manage multiple projects simultaneously.
• Experience in customer support or project coordination.
• Familiarity with satellite imagery or GIS is a plus.

Responsibilities

• Manage customer orders and project requests from submission through delivery.
• Communicate with customers via email and provide timely updates on the status of their requests.
• Coordinate with internal teams and external partners to ensure projects are completed successfully.
• Track multiple customer projects simultaneously while maintaining accuracy and attention to detail.
• Investigate issues, gather information, and help identify the best possible solution for customers.
• Maintain accurate records and documentation related to customer requests.
• Work closely with cross-functional teams to improve customer experience and operational efficiency.
• Ensure every customer interaction is handled professionally and with a strong focus on customer satisfaction.

Skills

Written English

Organizational skills

Problem solving

Multitasking

Attention to detail

Customer focus

Proactive approach

Customer support

Tools

Microsoft Teams

Office 365

Job description

Resolv Global is seeking customer support specialists to assist our customers via email and coordinate projects, ensuring accurate orders and a positive experience. In this role you will manage satellite imagery orders, help users understand products, coordinate with partners and internal teams, and maintain detailed records for successful delivery.

The position is fully remote for applicants in the Philippines and requires strong written English, problem solving, and multitasking in a