GIS Specialist

Resolv Global; Cagayan de Oro; On-site; PHP 516,000 - 602,000; Part time

Benefits offered by this job

Fully remote Philippines-based

Independent contractor

Job summary

Resolv Global is seeking a Customer Support Specialist to manage customer orders and coordinate projects for satellite imagery and geospatial data. You will communicate with customers via email, provide timely updates, and collaborate with internal teams and partners to ensure on-time delivery and a high-quality customer experience.

The role requires strong written English, problem-solving skills, and the ability to handle multiple projects in a fast-paced, tech-driven environment.

Qualifications

• Excellent written English communication skills.
• Strong logical thinking and problem-solving abilities.
• Ability to manage multiple tasks and priorities simultaneously.
• Exceptional attention to detail.
• Strong organizational and time-management skills.
• Customer-focused mindset with a proactive approach to problem-solving.
• Comfortable working in a structured, process-driven environment.
• Ability to work independently and take ownership of issues.
• Experience in customer support, project coordination, account management, or similar roles.
• Knowledge of satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or related fields.

Responsibilities

• Manage customer orders and project requests from submission through delivery.
• Communicate with customers via email and provide timely updates on the status of their requests.
• Coordinate with internal teams and external partners to ensure projects are completed successfully.
• Track multiple customer projects simultaneously while maintaining accuracy and attention to detail.
• Investigate issues, gather information, and help identify the best possible solution for customers.
• Maintain accurate records and documentation related to customer requests.
• Work closely with cross-functional teams to improve customer experience and operational efficiency.
• Ensure every customer interaction is handled professionally and with a strong focus on customer satisfaction.

Skills

Excellent written English

Project coordination

Customer support

Account management

Problem-solving

Time management

Attention to detail

Independent working

Customer-focused

GIS knowledge

Job description

Job Description:

Are you a strong communicator with excellent written English and a talent for solving problems?

We're looking for highly organized Customer Support Specialists to assist our customers via email and coordinate projects.

In this role, you'll manage and deliver customer orders for satellite imagery and geospatial data, help customers understand and use the products available to them, and ensure they have a reliable, positive experience at every stage of the process.

You’ll work closely with customers, partners, and internal teams to coordinate projects, provide updates, resolve issues, and ensure the successful delivery of requests. Success in this role requires strong organizational skills, excellent attention to detail, the ability to manage multiple projects simultaneously, and a proactive approach to problem-solving.

This position is ideal for someone who enjoys taking ownership, communicating clearly, and helping customers achieve their goals in a fast-paced, technology-driven environment.

What You’ll Do

• Manage customer orders and project requests from submission through delivery
• Communicate with customers via email and provide timely updates on the status of their requests
• Coordinate with internal teams and external partners to ensure projects are completed successfully
• Track multiple customer projects simultaneously while maintaining accuracy and attention to detail
• Investigate issues, gather information, and help identify the best possible solution for customers
• Maintain accurate records and documentation related to customer requests
• Work closely with cross-functional teams to improve customer experience and operational efficiency
• Ensure every customer interaction is handled professionally and with a strong focus on customer satisfaction

Schedule

This role supports a European operation.

The proposed starting schedule is:

• Tuesday to Saturday: 1:00 AM to 10:00 AM CET
• Sunday, Monday, and Public Holidays: 8:00 PM to 8:00 AM CET

Please note that scheduling requirements may evolve based on operational and business needs. Applicants should be comfortable working within the proposed schedule and remain flexible as the program develops.

Compensation

• $6 - $7 USD per hour (depending on experience)
• Paid weekly in arrears
• Fully remote opportunity (Philippines only)
• Independent Contract position

Technical Requirements (Essential)

To be considered, candidates must meet all technical requirements below:

• Windows 11 PC (Mac not supported)
• 16 GB RAM
• Dual monitors
• Webcam and USB headset
• i5 processor or higher
• Fibre internet with a wired connection (Ethernet cable)
• Backup power solution
• Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.

Please Note

• This is an English-speaking role that requires strong written and verbal English communication skills.
• All resumes must be submitted in English to be considered for this position.

Requirements

What Were Looking For

• Excellent written English communication skills
• Strong logical thinking and problem-solving abilities
• Ability to manage multiple tasks and priorities simultaneously
• Exceptional attention to detail
• Strong organizational and time-management skills
• Customer-focused mindset with a proactive approach to problem-solving
• Comfortable working in a structured, process-driven environment
• Ability to work independently and take ownership of issues
• Experience in customer support, project coordination, account management, or similar roles
• Knowledge of satellite imagery, earth observation, GIS, remote sensing, mapping technologies, or related fields

Requirements: