Remote German-Speaking Client Services Specialist

emapta global

Philippines

On-site

PHP 1,004,000 - 1,261,000

Full time

6 days ago

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Benefits offered by this job

HMO from day 1 for dependents

Permanent Work From Home

Salary Advance Program

Upskilling via Emapta Academy

Gym access (24/7)

Lifestyle perks

Employee referral incentives

Annual leave 20 days

Job summary

Emapta Philippines is seeking a German-speaking Client Services Specialist to support B2B customers from a permanent work-from-home setup in the Philippines. The role requires native-level German and 3–5 years in client services, with responsibilities spanning inquiries, quotations, orders, and ongoing account needs.

Join a global talent program with competitive rewards, mentorship, and unlimited upskilling through Emapta Academy.

Qualifications

Fluent German communication skills with professional-level proficiency (B2-C1 or equivalent).
Must reside in the Philippines with valid work authorization, visa, and complete employment documents where applicable.
3-5 years of experience in client services, customer care, sales coordination, business support, or related B2B-facing roles.

Responsibilities

Maintain accurate customer, proposal, transaction, and order records in Salesforce.
Handle German-speaking B2B inquiries via phone and email with professionalism and urgency.
Review customer information, project details, and submitted requirements for accuracy.
Coordinate with internal teams and international partners for pricing and quotations.
Prepare and manage customer proposals, offers, revisions, and confirmations.
Convert approved quotations into completed customer orders within timelines.
Support onboarding, documentation review, and process coordination.
Gather key customer requirements including specs, materials, timelines, scope.