German Bilingual Back-Office Support Agent (Chat/Email)

Level Up Talent Solutions; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Level Up Talent Solutions in Cebu City, Philippines, offers German back-office support roles. This position focuses on chat and email help, with basic to intermediate German and clear, professional responses.

You will work onsite from 2:00 PM to 11:00 PM, with potential for night shifts, and collaborate with a supportive team while following data privacy guidelines.

Join a community that values steady guidance, growth, and reliable service, helping clients and teammates succeed.

Qualifications

• Basic to intermediate German proficiency, written focus.
• Excellent reading and writing in German and English.
• Experience in customer service or back-office support is an advantage.

Responsibilities

• Provide Level 1 back-office support via chat and email in German and English as needed.
• Read, understand, and respond to inquiries with accuracy and professionalism.
• Use Google Translate and approved tools to ensure response accuracy.
• Assist customers with account-related concerns and service requests.
• Document interactions, actions taken, and resolutions clearly.
• Escalate complex issues to the appropriate team and follow guidelines.

Skills

German language proficiency

Written communication

Customer service experience

Tools

Google Translate

Job description

Level Up Talent Solutions in Cebu City, Philippines, offers German back-office support roles. This position focuses on chat and email help, with basic to intermediate German and clear, professional responses.

You will work onsite from 2:00 PM to 11:00 PM, with potential for night shifts, and collaborate with a supportive team while following data privacy guidelines.

Join a community that values steady guidance, growth, and reliable service, helping clients and teammates succeed.