German B2B Customer Support Specialist — WFH

OP360 (OfficePartners360); Cebu City; On-site; PHP 781,200 - 1,116,000; Full time

Benefits offered by this job

WFH opportunity

Competitive salary package

Career growth opportunities

Supportive and collaborative work环境

Job summary

OP360 (OfficePartners360) in Cebu City is seeking a German bilingual Customer Service Representative to support German-speaking business clients in the hospitality sector. You will assist with orders, procurement, supplier coordination, and delivery inquiries via a centralized platform, ensuring a smooth purchasing experience with timely help.

The role requires fluency in German and English, prior customer service experience is a plus, and you should be comfortable with night shifts and a

Qualifications

• Fluent in German and English (both written and verbal).
• Experience in customer service, BPO, sales support, or account management is preferred or a plus.
• Strong communication, problem-solving, and analytical skills.
• Ability to manage business customer concerns professionally.
• Comfortable working on a night/mid shift schedule and in a WFH setup.
• Eligible to work in the Philippines.

Responsibilities

• Provide B2B customer support to German-speaking customers through phone, email, and/or other communication channels.
• Handle customer inquiries related to orders, products, suppliers, and procurement processes.
• Handle inquiries related to product catalogs, supplier information, pricing, contracts, and promotional offers.
• Assist with order tracking, delivery updates, and resolving order discrepancies.
• Investigate customer concerns and coordinate with internal teams or partners to provide effective solutions.
• Provide accurate information and guidance regarding platform usage and purchasing processes.

Skills

German language

English language

Communication skills

Problem-solving

Analytical skills

Night shift work

Job description

OP360 (OfficePartners360) in Cebu City is seeking a German bilingual Customer Service Representative to support German-speaking business clients in the hospitality sector. You will assist with orders, procurement, supplier coordination, and delivery inquiries via a centralized platform, ensuring a smooth purchasing experience with timely help.

The role requires fluency in German and English, prior customer service experience is a plus, and you should be comfortable with night shifts and a