Remote Gaming Support Specialist (US, 24/7)

Agensi Pekerjaan J-Recruit Sdn Bhd; Manila; Remote; PHP 220,633 - 367,722; Full time

Benefits offered by this job

Equipment provided

Work from home

Job summary

Agensi Pekerjaan J-Recruit Sdn Bhd is assisting an international gaming company to hire a Game Customer Service Representative for a fully remote role in the Philippines.

You will respond to player inquiries via chat, email, and ticketing, troubleshoot gameplay and account issues, explain rules and promotions, log interactions, and escalate complex problems to development and QA teams. Equipment provided; work from home with 24/7 coverage on shifts.

Qualifications

• 2+ years of customer service experience (gaming industry a plus).
• Excellent written and verbal English communication.
• Strong problem-solving skills and ability to stay composed under pressure.
• Comfort working rotating shifts, including nights, weekends, and holidays (24/7 support coverage).

Responsibilities

• Respond promptly to player inquiries about gameplay, features, and technical issues.
• Help players troubleshoot account, payment, and gameplay problems.
• Guide players on rules, strategies, and ongoing promotions.
• Log and track interactions using our support platform.
• Escalate complex issues to development and QA teams as needed.
• Flag recurring player feedback trends to help improve the product.

Skills

2+ years customer service experience

Excellent written English

Verbal English communication

Problem-solving

CRM tools

Tools

CRM tools

Job description

Agensi Pekerjaan J-Recruit Sdn Bhd is assisting an international gaming company to hire a Game Customer Service Representative for a fully remote role in the Philippines.

You will respond to player inquiries via chat, email, and ticketing, troubleshoot gameplay and account issues, explain rules and promotions, log interactions, and escalate complex problems to development and QA teams. Equipment provided; work from home with 24/7 coverage on shifts.