Gaming Support Specialist – 24/7 Customer Experience

Reliasourcing; Pasay; On-site; PHP 223,200 - 334,800; Full time

Job summary

A gaming support solutions provider is looking for a Support Representative in Metro Manila, Philippines. This role is essential for handling customer inquiries and troubleshooting issues in a dynamic environment. The ideal candidate should have a background in the gaming industry and showcase strong communication skills. Responsibilities include providing support via multiple channels and documenting user feedback. The position requires flexibility in scheduling and the ability to work across various platforms.

Qualifications

• Proven track record of reliability and commitment in previous roles.
• Experience in the gaming industry is essential.
• Familiarity with compliance and finance matters.
• Prior mentorship experience in customer support.
• Strong customer support or community management background.

Responsibilities

• Provide timely support via email, chat, and social platforms.
• Troubleshoot technical and gameplay-related issues.
• Document recurring issues to improve game quality.
• Stay up to date with game events and trends.

Skills

Excellent communication skills

Technical aptitude

Organizational skills

Empathy

Flexibility in scheduling

Job description

A gaming support solutions provider is looking for a Support Representative in Metro Manila, Philippines. This role is essential for handling customer inquiries and troubleshooting issues in a dynamic environment. The ideal candidate should have a background in the gaming industry and showcase strong communication skills. Responsibilities include providing support via multiple channels and documenting user feedback. The position requires flexibility in scheduling and the ability to work across various platforms.