Remote Fulfilment & 3PL Operations Lead

Tidal; Manila; Remote; PHP 1,262,000 - 1,542,000; Full time

Job summary

Tidal is hiring a Fulfilment & 3PL Manager for a growing eCommerce consumer brand to oversee day-to-day fulfilment, warehouse operations, inbound shipments, inventory, and 3PL partnerships across Shopify, ERP/OMS, and carrier systems.

You will drive cost control, improve SLAs, manage stock allocation and pre-orders, coordinate launches, and create SOPs to ensure accurate, timely order dispatch and strong partner performance.

Qualifications

• At least 4 years of relevant logistics and fulfilment experience with external 3PL ownership.
• Proven ability to hold 3PL partners accountable for performance and SLA delivery.
• Experience auditing logistics invoices and driving cost savings.
• Hands-on fulfilment, inbound shipments, inventory movements, and freight management.
• Strong English communication, able to influence external partners and cross‑team coordination.
• Experience with Shopify and ecommerce order fulfilment workflows.

Responsibilities

• Manage daily warehouse and fulfilment operations across multiple 3PL partners with strong SLA performance.
• Own inbound shipments, stock availability, transfers, and inventory reconciliation across systems.
• Manage pre-orders, backorders, oversells, stock allocation, and split shipments with accurate Shopify data.
• Monitor warehouse errors; conduct root-cause reviews and implement corrective actions.
• Oversee freight carriers, shipping rates, delivery performance, returns, and reverse logistics.
• Coordinate logistics for product launches, promotions, and peak periods.
• Reduce fulfilment costs through improved storage, packaging, carrier rates, and audits of 3PL invoices.
• Create SOPs and escalation paths; track KPIs: fulfilment speed, order accuracy, inventory accuracy, costs.
• Collaborate with Customer Service and ecommerce teams to resolve issues and maintain smooth order flow.

Skills

Fulfilment ops

3PL management

Supply chain analytics

Inventory reconciliation

SLA oversight

Shopify experience

ERP systems

Cost control

Tools

Shopify

Sage ERP

3PL platforms

ERP/OMS

Spreadsheets

Job description

Tidal is hiring a Fulfilment & 3PL Manager for a growing eCommerce consumer brand to oversee day-to-day fulfilment, warehouse operations, inbound shipments, inventory, and 3PL partnerships across Shopify, ERP/OMS, and carrier systems.

You will drive cost control, improve SLAs, manage stock allocation and pre-orders, coordinate launches, and create SOPs to ensure accurate, timely order dispatch and strong partner performance.