Remote Fulfilment & 3PL Manager (Full-Time)

Tidal; Manila; À distance; PHP 1 262 000 - 1 542 000; Plein temps

Résumé du poste

Tidal is seeking a Fulfilment & 3PL Manager for a growing ecommerce brand. You will oversee day-to-day fulfilment, warehouse, freight, inventory, and 3PL operations, ensuring timely order dispatch and strong inventory visibility across Shopify and external partners.

The role requires hands-on ownership of external 3PL operations, cost control, and close collaboration with internal teams to optimize performance and customer satisfaction.

Qualifications

• At least 4 years of relevant logistics and fulfilment experience, including recent, hands-on ownership of external 3PL operations within an ecommerce, DTC, retail, or consumer‑products business.
• Proven ability to hold 3PL partners accountable for performance, resolve warehouse and fulfilment issues, lead escalations and root‑cause reviews, and ensure corrective actions deliver sustained improvements.
• Demonstrated results improving fulfilment SLAs, reducing warehouse errors, or lowering fulfilment costs, with clear examples of personal ownership and measurable outcomes.
• Hands-on experience managing order fulfilment, inbound shipments, inventory movements, returns, and freight carriers across external warehouse partners.
• Hands-on experience with Shopify and ecommerce order fulfilment workflows.
• Strong understanding of fulfilment SLAs, inventory reconciliation, stock allocation, warehouse controls, freight performance, logistics costs, and operational reporting.
• Experience auditing logistics or 3PL invoices, identifying overcharges and operational inefficiencies, and implementing cost-saving or process-improvement initiatives.
• Comfortable working across Shopify, 3PL platforms, spreadsheets, and other operational systems; Sage ERP experience is preferred but not required.

Responsabilités

• Manage daily warehouse and fulfilment operations across multiple 3PL partners, ensuring accurate, timely dispatch and strong SLA performance.
• Own inbound shipments, receiving, stock availability, transfers, and inventory reconciliation across Shopify, ERP/OMS, and 3PL systems, including cycle counts, discrepancy investigations, damaged stock controls, and inventory adjustments.
• Manage pre-orders, backorders, oversells, substitutions, stock allocation, and split shipments, ensuring Shopify availability is accurate and impacted customers are proactively communicated with.
• Monitor warehouse errors such as mispicks, missing items, incorrect dispatches, damaged stock, and late orders; conduct root-cause reviews with 3PL partners and ensure corrective actions are implemented.
• Manage freight carriers, shipping rates, delivery performance, lost parcel escalations, returns, reverse logistics, restocking, and damaged or unsellable stock.
• Coordinate logistics and inventory requirements for product launches, promotions, seasonal peaks, and other high-volume periods.
• Reduce fulfilment costs by improving storage usage, ageing stock management, packaging, carrier rates, pick-and-pack costs, receiving processes, and inventory transfers; audit 3PL invoices, identify overcharges, track SLA credits, and support negotiations or renewals.
• Create and maintain SOPs and escalation paths for recurring issues, and track key metrics including fulfilment speed, order accuracy, inventory accuracy, freight and storage costs, returns, warehouse errors, delivery performance, 3PL performance, and cost savings.
• Partner closely with Customer Service, eCommerce, and internal teams to resolve operational issues and maintain a smooth end-to-end customer order flow.

Connaissances

Fulfilment operations

3PL management

Inventory control

SLA management

Cost reduction

Stakeholder communication

Problem solving

Outils

Shopify

ERP systems

Freight platforms

Spreadsheets

Collaboration tools

Description du poste

Tidal is seeking a Fulfilment & 3PL Manager for a growing ecommerce brand. You will oversee day-to-day fulfilment, warehouse, freight, inventory, and 3PL operations, ensuring timely order dispatch and strong inventory visibility across Shopify and external partners.

The role requires hands-on ownership of external 3PL operations, cost control, and close collaboration with internal teams to optimize performance and customer satisfaction.