Remote Front-Office & Customer Service Virtual Assistant

VA Desk; Philippines; Remote; PHP 457,000 - 547,000; Full time

Job summary

VA Desk is seeking a full-time Front Office Operations Virtual Assistant to serve as the primary customer service and administrative coordinator for the business. Working remotely, you will manage customer communications, scheduling, quotes, and front-office tasks using Jobber and Google Workspace.

The role requires strong English communication, excellent organizational skills, and the ability to handle multiple priorities in a fast-paced service environment. Remote work setup is required.

Qualifications

• Strong English written and spoken communication.
• Excellent customer service and telephone communication abilities.
• Organized, detail-oriented, and able to manage multiple requests.
• Ability to follow established procedures and escalate when needed.
• Comfortable working independently in a remote environment.
• Experience with Jobber or similar business management tools.

Responsibilities

• Answer inbound calls and respond to emails and requests.
• Manage bookings, scheduling, and quotes using Jobber.
• Maintain accurate customer records and notes.
• Process routine payments and follow-up invoices.
• Escalate non-standard situations to management when needed.
• Support documentation and improvement of workflows.

Skills

English communication skills

Customer service

Communication skills

Organizational skills

Time management

Multitasking

Professional communication

Independent remote work

Tools

Jobber

Google Workspace

Microsoft Office

Google Sheets / Excel

Email/calendar management

Cloud storage/doc organization

AI productivity tools

CRM familiarity

Job description

VA Desk is seeking a full-time Front Office Operations Virtual Assistant to serve as the primary customer service and administrative coordinator for the business. Working remotely, you will manage customer communications, scheduling, quotes, and front-office tasks using Jobber and Google Workspace.

The role requires strong English communication, excellent organizational skills, and the ability to handle multiple priorities in a fast-paced service environment. Remote work setup is required.