Remote Freight & Customer Support Specialist

Employment Hero; Philippines; Remote; PHP 420,000 - 540,000; Full time

Job summary

InXpress in the Philippines is seeking a motivated team member for a combined customer support and sales support role serving Australian customers by phone, email and chat. You will handle enquiries, resolve shipment issues and support the sales team with quotes, onboarding and CRM updates.

The role is full-time and remote from home in the Philippines, with training provided and opportunities to grow in international freight services.

Qualifications

• Previous customer service experience is required for handling inquiries and resolving issues.
• Excellent written and spoken English with confidence speaking to customers on the phone.

Responsibilities

• Provide outstanding customer service by phone, email and chat for Australian customers.
• Support the sales team with quotes, freight cost analysis, onboarding new customers and CRM upkeep.

Skills

Customer service

Communication

Sales support

CRM systems

Job description

InXpress in the Philippines is seeking a motivated team member for a combined customer support and sales support role serving Australian customers by phone, email and chat. You will handle enquiries, resolve shipment issues and support the sales team with quotes, onboarding and CRM updates.

The role is full-time and remote from home in the Philippines, with training provided and opportunities to grow in international freight services.