Remote Fraud Analyst – Guard Wellness Brand Trust

Magic; Taguig; On-site; PHP 356,000 - 507,000; Full time

Job summary

Magic is seeking a Fraud Analyst to safeguard e-commerce operations, handle high-value transactions, and protect customer trust. You will monitor multiple payment gateways, review high-risk orders, and design scalable fraud-mitigation workflows while maintaining customer satisfaction.

You’ll work remotely from the Philippines, with US business hours and occasional weekend urgency. The role emphasizes data analysis, pattern recognition, and continual process improvement in a wellness-focused

Qualifications

• Minimum 3 years of experience in customer experience or similar roles.
• Proven track record in fraud analysis or risk management.
• Experience with e-commerce or consumer packaged goods (CPG) industry.
• Demonstrated ability to handle sensitive information with discretion.
• Strong analytical and pattern recognition skills.
• Excellent problem-solving abilities.
• Exceptional attention to detail.
• Strong communication and empathy skills.
• Ability to work autonomously with sound judgment.
• Experience with multiple payment gateway systems.

Responsibilities

• Develop and refine automated fraud detection rules to catch emerging threat vectors proactively.
• Partner with engineering and product teams to test and integrate advanced fraud-mitigation tools.
• Design scalable workflows and decision trees that streamline team investigation processes.
• Prototype machine learning features and behavioral heuristics to improve rule precision and reduce false positives.
• Review and assess high-risk transactions
• Identify suspicious patterns in customer behavior
• Monitor multiple payment gateway activities
• Implement risk-mitigation protocols
• Handle sensitive customer interactions with discretion
• Conduct confidential account reviews
• Resolve complex situations while maintaining customer satisfaction
• Uphold community trust standards
• Contribute to improving fraud prevention systems
• Document and update internal security protocols
• Identify gaps in current fraud prevention measures
• Recommend process improvements
• Maintain detailed records of fraud cases
• Ensure adherence to internal policies
• Generate and analyze fraud prevention metrics
• Collaborate with team members on risk evaluation

Skills

Fraud detection

Risk assessment

Pattern recognition

Data analysis

Process improvement

Payment gateway systems

Job description

Magic is seeking a Fraud Analyst to safeguard e-commerce operations, handle high-value transactions, and protect customer trust. You will monitor multiple payment gateways, review high-risk orders, and design scalable fraud-mitigation workflows while maintaining customer satisfaction.

You’ll work remotely from the Philippines, with US business hours and occasional weekend urgency. The role emphasizes data analysis, pattern recognition, and continual process improvement in a wellness-focused