Night-Shift Fraud Analyst — E-commerce Risk & Fraud Ops

INTELASSIST INC.; Quezon City; Hybrid; PHP 379,000 - 513,000; Part time

Benefits offered by this job

HMO coverage starting from first month

Guaranteed weekends off

20 paid leave days upon regularization

Career development opportunities

Referral incentives

Job summary

INTELASSIST INC. is seeking a Fraud Analyst to identify and mitigate fraud activity in our ecommerce platform, monitor high risk transactions, review reports for trends, and support policy enforcement with customers and staff.

Requirements include a Bachelor’s degree, 2+ years as a Fraud Analyst, 3+ years in customer service, and readiness to work onsite in Eastwood, Quezon City during onboarding; night shift aligned to Eastern Time, with a transition to hybrid after onboarding.

Qualifications

• Bachelor's Degree of any related field
• 2+ years of experience as a Fraud Analyst
• 3+ years of experience as a Customer Service
• US based client experience is a must
• Onboarding in Eastwood, Libis Quezon City during onboarding

Responsibilities

• Monitor real time queues and identify high risk transactions within the ecommerce platform.
• Observe customer transactions to identify fraudulent activity.
• Identify fraudulent transactions and cancel them from further processing.
• Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
• Recommend anti-fraud processes for changing transaction patterns and trends.
• Answer phone inquiries from internal and external customers pertaining to cases that have been worked.

Skills

Fraud analysis

Customer service

Time management

Attention to detail

MS Office

Communication

Bilingual

Education

Bachelor's degree

Tools

Microsoft Office

Job description

INTELASSIST INC. is seeking a Fraud Analyst to identify and mitigate fraud activity in our ecommerce platform, monitor high risk transactions, review reports for trends, and support policy enforcement with customers and staff.

Requirements include a Bachelor’s degree, 2+ years as a Fraud Analyst, 3+ years in customer service, and readiness to work onsite in Eastwood, Quezon City during onboarding; night shift aligned to Eastern Time, with a transition to hybrid after onboarding.