Fraud Analyst | WFO

Cloudstaff Philippines Inc.; Metro Manila; On-site; PHP 350,000 - 650,000; Full time

Benefits offered by this job

Health insurance

Flexible leave

Career growth

Company PC & internet

Free coffee & meals

Wellbeing program

Referral incentives

Job summary

Cloudstaff Philippines Inc. is seeking a skilled Fraud Analyst to join our Payments, Risk, and Fraud Operations team in Metro Manila.

You will detect, investigate, and mitigate fraud across a two-sided marketplace platform, working with product, engineering, and customer operations to protect merchants, buyers, and customers. The role emphasizes leading investigations into payment fraud, account takeover, and identity abuse, developing and tuning detection rules, querying data, and contributing

Qualifications

• Experience at an e-commerce SaaS platform or website builder.
• Familiarity with machine learning concepts as applied to fraud scoring and anomaly detection.
• Certifications such as CFE (Certified Fraud Examiner) or equivalent.
• Experience writing fraud policy or contributing to cross-functional risk committees.

Responsibilities

• Monitor and investigate suspicious transactions, accounts, and activity patterns.
• Lead end-to-end fraud investigations related to payment fraud, account takeover (ATO), and identity abuse.
• Work with Revenue Operations to reduce disputes related to missed fraudulent activity.
• Develop, test, and tune fraud detection rules and models.
• Respond and resolve customer escalations related to fraud/risk and partner with Customer Operations to improve workflow processes.
• Query internal databases and data pipelines to surface fraud trends, anomalies, and emerging threat vectors.
• Leverage AI-assisted tooling to enhance investigation efficiency and fraud signal detection.
• Contribute to fraud policy documentation, internal playbooks, and cross-functional training materials.

Job description

Job Description

About the Role

The Client is seeking a skilled Fraud Analyst to join our Payments, Risk, and Fraud Operations team. You will be responsible for detecting, investigating, and mitigating fraud across a two-sided marketplace platform. You will work cross-functionally with product, engineering, and customer operations to protect merchants, buyers, and the Client's customers while maintaining a seamless commerce experience.

Responsibilities

• Monitor and investigate suspicious transactions, accounts, and activity patterns across the Client'splatform
• Payments Fraud & ATO: Lead end-to-end fraud investigations related to payment fraud, account takeover (ATO), and identity abuse, applying sound analytical judgment
• Chargebacks & Disputes: Work with our Revenue Operations team to reduce disputes related to missed fraudulent activity
• Rule Management: Develop, test, and tune fraud detection rules and models
• Escalation Resolution: Respond and resolve customer escalations related to fraud/risk and partner with Customer Operations to improve workflow processes
• Data & Analytics: Query internal databases and data pipelines to surface fraud trends, anomalies, and emerging threat vectors
• AI Tooling: Leverage AI-assisted tooling to enhance investigation efficiency and fraud signal detection
• Contribute to fraud policy documentation, internal playbooks, and cross-functional training materials

Qualifications and Requirements

Nice to Have

• Experience working at an e-commerce SaaS platform or website builder environment
• Familiarity with machine learning concepts as applied to fraud scoring and anomaly detection
• Certifications such as CFE (Certified Fraud Examiner) or equivalent
• Experience writing fraud policy or contributing to cross-functional risk committees

Perks and Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc