Remote Field Application Engineer, Agriculture (Mexico)

Sveaverken Global; Mexico; On-site; PHP 1,065,000 - 1,916,000; Full time

Job summary

FJDynamics is seeking a Field Application Engineer based in Mexico to support local customers and distributors, collaborating with Sales, Product, and R&D to provide technical support and training.

You will install, calibrate, troubleshoot, and document issues, while helping improve products based on customer feedback. Travel within Mexico is required to visit sites and deliver on-site support.

Qualifications

• Bachelor’s degree in Engineering or related technical field.

Responsibilities

• Provide remote and on-site technical support for product installation, software usage, calibration, troubleshooting, and daily operation.
• Identify, document, and summarize common technical issues, and work with the R&D team to support analysis and resolution.
• Gather customer feedback, local market needs, and product improvement suggestions, and share them with the relevant internal teams.
• Prepare and maintain technical documentation, including product manuals, installation guides, FAQs, and knowledge base articles.
• Deliver product and technical training for local distributors, dealers, and business partners.
• Support the R&D team with localization testing and validation of new products, software, and product features.
• Complete other technical support tasks assigned by the line manager.

Skills

English proficiency

Technical aptitude

Field service experience

Communication skills

Education

Bachelor’s degree in Engineering or related field

Job description

FJDynamics is seeking a Field Application Engineer based in Mexico to support local customers and distributors, collaborating with Sales, Product, and R&D to provide technical support and training.

You will install, calibrate, troubleshoot, and document issues, while helping improve products based on customer feedback. Travel within Mexico is required to visit sites and deliver on-site support.