Field Service Engineer: Rotating Equipment & Tech Support

Smiths Group; Mexico; On-site; MXN 300,000 - 420,000; Full time

Job summary

Smiths Group’s John Crane Mexico unit seeks a Field Technical Support Engineer to monitor equipment under service contracts and provide expert technical advisory to clients. You will analyze pump train conditions, perform seal failure analysis, and deliver customer training.

Role requires 2–5 years in rotating equipment, 1 year in a similar role, and proficiency in English and Spanish. On-site in Mexico City with travel as needed.

Qualifications

• Bachelor-level engineering degree in Mechanical/Industrial field.
• 2–5 years with rotating equipment (pumps, compressors, turbines).
• At least 1 year in field technical support or similar role.

Responsibilities

• Monitor equipment under service contract.
• Maintain/update databases, reports, logs.
• Measure equipment performance indicators.
• Generate reports and recommendations for pump train conditions.
• Perform failure analysis of mechanical seals and suggest engineering changes.
• Deliver training to client maintenance/operations staff.
• Manage client accounts and field inventory, MTBF, and on-time deliveries.

Skills

Rotating equipment

Customer needs listening

Mechanical seals

Analytical mindset

English (intermediate-advanced)

Spanish (advanced)

Education

Engineering degree (Mechanical/Industrial)

Job description

Smiths Group’s John Crane Mexico unit seeks a Field Technical Support Engineer to monitor equipment under service contracts and provide expert technical advisory to clients. You will analyze pump train conditions, perform seal failure analysis, and deliver customer training.

Role requires 2–5 years in rotating equipment, 1 year in a similar role, and proficiency in English and Spanish. On-site in Mexico City with travel as needed.