Remote Field Analytics Customer Support Analyst

MicroSourcing; Manila; On-site; PHP 279,000 - 502,200; Full time

Benefits offered by this job

Healthcare coverage

Bonuses

Paid time off

Life insurance

Flexible work arrangements

Job summary

MicroSourcing is seeking a Customer Support Analyst to deliver remote technical assistance for the Ever.AGS FieldAlytics platform and related agricultural data solutions. You will troubleshoot issues, document findings, and help customers navigate web and mobile interfaces from the comfort of a home-based role.

Key responsibilities include managing Salesforce CRM interactions, collaborating with internal teams, and promoting user adoption of supported channels while ensuring timely responses and

Qualifications

• Bachelor's degree required, with emphasis on Agricultural Studies and Agronomy.
• Desirable candidates will have previous experience with agricultural technology solutions, focused on data tracking.

Responsibilities

• Provide direct support to users of Ever.AGS FieldAlytics application (both web and mobile platforms).
• Solve diverse set of system issues through investigation of issues that may include application functionality, data setup and connectivity.
• Log all customer interactions in our Salesforce CRM and actively follow‑up with appropriate colleagues to share real‑time customer activity.
• Create and elevate support tickets to the FieldAlytics development team.
• Communicate with quick turn‑around response time via phone and email, in accordance with the FieldAlytics service level commitment.

Skills

Customer service

Communication

Analytical thinking

Quality focus

Problem solving

Education

Bachelor's degree in Agricultural Studies and Agronomy

Tools

Salesforce CRM

Ever.AGS FieldAlytics

Job description

MicroSourcing is seeking a Customer Support Analyst to deliver remote technical assistance for the Ever.AGS FieldAlytics platform and related agricultural data solutions. You will troubleshoot issues, document findings, and help customers navigate web and mobile interfaces from the comfort of a home-based role.

Key responsibilities include managing Salesforce CRM interactions, collaborating with internal teams, and promoting user adoption of supported channels while ensuring timely responses and