Remote Executive Assistant for Medical Practice Ops

ClearDesk; Philippines; Remote; PHP 300,000 - 600,000; Full time

Benefits offered by this job

Prepaid HMO coverage

Remote-first team

Tools, training, and honest feedback

Care for your growth and wins

Job summary

ClearDesk is seeking an Executive Assistant to support a busy medical practice from a remote setting. You will triage patient communications, manage the CEO's calendar, and ensure smooth operations across billing, referrals, and documentation.

You will handle patient-facing tasks, schedule appointments, maintain membership and billing records, and help document SOPs while coordinating across locations. A warm, professional phone presence and comfort with US hours are essential.

Qualifications

• Senior administrative or Executive Assistant experience.
• Excellent written and spoken English communication with a warm, neutral phone presence.
• Able to work independently across a full business day with attention to detail.
• Tech-savvy with a quick learner of new software platforms.
• Strong judgment for triage, escalation, and prioritization.
• Able to handle sensitive patient and billing information with discretion and accuracy.

Responsibilities

• Serve as the first point of contact for a medical practice via secure messaging; triage calls, texts, voicemails, and escalate clinical matters as needed.
• Schedule, confirm, reschedule, and follow up on patient appointments and recalls; explain the membership model and enroll new members.
• Maintain membership records, enrollments, cancellations, and plan changes; generate invoices and monitor payments.
• Prepare, send, and track referrals and records; support pre-appointment chart preparation in the EMR.
• Manage a provider's email inbox and calendar across multiple locations; arrange meetings, travel, and some personal tasks.
• Document and improve standard operating procedures; manage office and medical supplies and vendor relationships.

Skills

English communication

Self-starter

Tech-savvy

Phone presence

Discretion

Tools

Practice management system

EMR

Secure messaging platform

Job description

ClearDesk is seeking an Executive Assistant to support a busy medical practice from a remote setting. You will triage patient communications, manage the CEO's calendar, and ensure smooth operations across billing, referrals, and documentation.

You will handle patient-facing tasks, schedule appointments, maintain membership and billing records, and help document SOPs while coordinating across locations. A warm, professional phone presence and comfort with US hours are essential.