Remote ERP Production Support Specialist

Odev Solutions Co.; Manila; Remote; PHP 223,000 - 335,000; Full time

Benefits offered by this job

13th Month Bonus

Vacation and Sick Leaves

HMO

Basic Salary Range: 20,000 - 30,000PHP

Job summary

Odev Solutions Co. is seeking a Helpdesk/Customer Support specialist to be the first point of contact for client inquiries, questions, and requests. You will coordinate resolutions with the appropriate teams and track issues through tickets.

The role involves creating and updating tickets, providing status updates and targets, and contributing to knowledge base materials to prevent recurring concerns. A Bachelor’s degree is required, and experience with ERP or accounting systems is a plus.

Qualifications

• Bachelor's degree in computer science, information technology or a related field.
• Nice to have: Odoo or Customer Service role experience.
• ERP or business systems experience and knowledge of accounting and inventory management.
• Proactive attitude and willingness to learn and adapt.

Responsibilities

• Receive and acknowledge client concerns and provide next steps and targets.
• Create and update helpdesk tickets with details and developments.
• Resolve tickets where possible and coordinate with stakeholders for limitations.
• Create guides and manuals to reduce future concerns.

Skills

Customer service

Proactive

Education

Bachelor's degree in computer science, information technology or a related field

Job description

Odev Solutions Co. is seeking a Helpdesk/Customer Support specialist to be the first point of contact for client inquiries, questions, and requests. You will coordinate resolutions with the appropriate teams and track issues through tickets.

The role involves creating and updating tickets, providing status updates and targets, and contributing to knowledge base materials to prevent recurring concerns. A Bachelor’s degree is required, and experience with ERP or accounting systems is a plus.