Production Support Intern — Client Helpdesk & Tickets

Odev Solutions Co.; Metro Manila; Hybrid; PHP 207,000 - 331,000; Full time

Benefits offered by this job

Hourly Rate Allowance

Job summary

Odev Solutions Co. is seeking a dedicated professional to serve as the first point of contact for client questions, issues, and requests, coordinating with the right people for timely resolutions. You will track concerns, provide status updates, and manage tickets to drive efficient outcomes.

The role focuses on building guidance materials to reduce future concerns and improve customer support processes, with growth opportunities across the Production Support path.

Qualifications

• Undergraduate or Bachelor's degree in computer science, information technology or a related field.
• Experience with ERP or business related systems.
• Knowledgeable in accounting and inventory management.
• Proactive candidate with strong problem-solving skills.

Responsibilities

• Receive and acknowledge concerns raised by clients and provide the next course of action and target.
• Create and update helpdesk tickets based on details and developments related to the concern.
• Do everything within one’s abilities to resolve a ticket. Coordinate with appropriate stakeholders if there is something not within one’s ability.
• Create materials that will help in reducing future concerns such as guides and manuals.

Skills

Odoo experience

ERP systems

Accounting & Inventory

Proactive

Education

Bachelor's degree in computer science or information technology

Job description

Odev Solutions Co. is seeking a dedicated professional to serve as the first point of contact for client questions, issues, and requests, coordinating with the right people for timely resolutions. You will track concerns, provide status updates, and manage tickets to drive efficient outcomes.

The role focuses on building guidance materials to reduce future concerns and improve customer support processes, with growth opportunities across the Production Support path.