Production Support Intern

Odev Solutions Co.; Metro Manila; Hybrid; PHP 207,000 - 331,000; Full time

Benefits offered by this job

Hourly Rate Allowance

Job summary

Odev Solutions Co. is seeking a dedicated professional to serve as the first point of contact for client questions, issues, and requests, coordinating with the right people for timely resolutions. You will track concerns, provide status updates, and manage tickets to drive efficient outcomes.

The role focuses on building guidance materials to reduce future concerns and improve customer support processes, with growth opportunities across the Production Support path.

Qualifications

• Undergraduate or Bachelor's degree in computer science, information technology or a related field.
• Experience with ERP or business related systems.
• Knowledgeable in accounting and inventory management.
• Proactive candidate with strong problem-solving skills.

Responsibilities

• Receive and acknowledge concerns raised by clients and provide the next course of action and target.
• Create and update helpdesk tickets based on details and developments related to the concern.
• Do everything within one’s abilities to resolve a ticket. Coordinate with appropriate stakeholders if there is something not within one’s ability.
• Create materials that will help in reducing future concerns such as guides and manuals.

Skills

Odoo experience

ERP systems

Accounting & Inventory

Proactive

Education

Bachelor's degree in computer science or information technology

Job description

JOBSUMMARY

First point of contact for clients to respond to their questions, issues, and requests and coordinate with appropriatepeople for the resolution of these concerns. Keep track of client concerns and provide status updates and targets through tickets.

DUTIES AND RESPONSIBILITIES

• Receive and acknowledge concerns raised by clients and provide the next course of action and target.
• Create and update helpdesk tickets based on details and developments related to the concern.
• Do everything within one’s abilities to resolve a ticket. Coordinate with appropriate stakeholders if there is something not within one’s ability.
• Create materials that will help in reducing future concerns such as guides and manuals.

QUALIFICATIONS (Emphasize these in your resume!)

Mandatory

• Undergraduate or Bachelor's degreein computer science, information technology or a related field.

Nice to Have

• Currently holds or previously held an Odoo or Customer Service related position
• Experience with ERP or business related systems
• Knowledgeable in Accounting and Inventory Management

Very Nice to Have

• Proactive

COMPENSATION AND BENEFITS

• Hourly Rate Allowance

CAREER PATH

• Production Support
• Builds the employee's basic to advance functional knowledge and basic technical knowledge.
• Also builds communication skills with clients.
• Developer
• Responsible for creating custom features and code bug fixing.
• Builds the employee's advance technical knowledge.
• The functional knowledge developed in the Production Supportrole is crucialincreatingefficient, clean, and robust feature codes and bug fixes.
• Solution Architect
• Responsible for gathering and analyzing client requirements and designing solutions and timelines.
• The functional and technical knowledge developed in the previous roles are key to creating efficient, clean, and robust solution designs.
• The communication skills developed in the Production Support role is key toeffective gathering and solicitation of requirement details.
• And more!To be discussed during the interview.

APPLICATION PROCESS

• Application Form Submission (click on the Apply Now button)