Production Support

Odev Solutions Co.; Manila; Remote; PHP 223,000 - 335,000; Full time

Benefits offered by this job

13th Month Bonus

Vacation and Sick Leaves

HMO

Basic Salary Range: 20,000 - 30,000PHP

Job summary

Odev Solutions Co. is seeking a Helpdesk/Customer Support specialist to be the first point of contact for client inquiries, questions, and requests. You will coordinate resolutions with the appropriate teams and track issues through tickets.

The role involves creating and updating tickets, providing status updates and targets, and contributing to knowledge base materials to prevent recurring concerns. A Bachelor’s degree is required, and experience with ERP or accounting systems is a plus.

Qualifications

• Bachelor's degree in computer science, information technology or a related field.
• Nice to have: Odoo or Customer Service role experience.
• ERP or business systems experience and knowledge of accounting and inventory management.
• Proactive attitude and willingness to learn and adapt.

Responsibilities

• Receive and acknowledge client concerns and provide next steps and targets.
• Create and update helpdesk tickets with details and developments.
• Resolve tickets where possible and coordinate with stakeholders for limitations.
• Create guides and manuals to reduce future concerns.

Skills

Customer service

Proactive

Education

Bachelor's degree in computer science, information technology or a related field

Job description

Remote (w/ occasional client site visits)

RELATED SKILLS

JOBSUMMARY

First point of contact for clients to respond to their questions, issues, and requests and coordinate with appropriatepeople for the resolution of these concerns. Keep track of client concerns and provide status updates and targets through tickets.

DUTIES AND RESPONSIBILITIES

• Receive and acknowledge concerns raised by clients and provide the next course of action and target.
• Create and update helpdesk tickets based on details and developments related to the concern.
• Do everything within one’s abilities to resolve a ticket. Coordinate with appropriate stakeholders if there is something not within one’s ability.
• Create materials that will help in reducing future concerns such as guides and manuals.

QUALIFICATIONS (Emphasize these in your resume!)

Mandatory

• Bachelor's degree in computer science, information technology or a related field.

Nice to Have

• Currently holds or previously held an Odoo or Customer Service related position
• Experience with ERP or business related systems
• Knowledgeable in Accounting and Inventory Management

Very Nice to Have

• Proactive

COMPENSATION AND BENEFITS

• Basic Salary Range: 20,000 - 30,000 PHP
• 13th Month Bonus
• Vacation and Sick Leaves (convertible to cash at the end of year)
• HMO

CAREER PATH

• Production Support
• Builds the employee's basic to advance functional knowledge and basic technical knowledge.
• Also builds communication skills with clients.
  
• Developer
• Responsible for creating custom features and code bug fixing.
• Builds the employee's advance technical knowledge.
• The functional knowledge developed in the Production Supportrole is crucialincreatingefficient, clean, and robust feature codes and bug fixes.
  
• Solution Architect
• Responsible for gathering and analyzing client requirements and designing solutions and timelines.
• The functional and technical knowledge developed in the previous roles are key to creating efficient, clean, and robust solution designs.
• The communication skills developed in the Production Support role is key toeffective gathering and solicitation of requirement details.
  
• And more!To be discussed during the interview.