Remote Entry-Level Customer Support Associate

OneNetworx Partnership; Caloocan; Hybrid; PHP 201,000 - 268,000; Full time

Job summary

OneNetworx Partnership is seeking an enthusiastic Entry-Level Customer Service Associate to join our remote team in the Philippines. You will be the first point of contact for customers, handling inquiries via phone, email and chat, and ensuring timely resolutions.

You will receive comprehensive training, work with a supportive team, and grow within a fast-paced environment. Strong communication and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Customer-oriented attitude with problem-solving skills.
• Basic computer skills and familiarity with customer service software.

Responsibilities

• Assist customers with inquiries and concerns via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints effectively and efficiently.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance the overall customer experience.

Skills

Strong verbal and writtencommunication

Fast-paced environment

Customer-oriented

Basic computer skills

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Customer service software

Job description

OneNetworx Partnership is seeking an enthusiastic Entry-Level Customer Service Associate to join our remote team in the Philippines. You will be the first point of contact for customers, handling inquiries via phone, email and chat, and ensuring timely resolutions.

You will receive comprehensive training, work with a supportive team, and grow within a fast-paced environment. Strong communication and problem-solving skills are essential.