Remote Enterprise CSM: AI-Driven Healthcare Scheduling

Opencall; Philippines; Remote; PHP 5,714,000 - 7,619,000; Full time

Job summary

OpenCall is seeking an Enterprise Customer Success Manager (CSM) to own the post-sales lifecycle for our largest multi-location healthcare accounts. You will align corporate and local teams, translate needs across EHR/PMS integrations, and drive adoption and measurable ROI.

You will lead phased onboardings, track metrics across locations, identify expansion opportunities, and partner with engineering to improve automation and scheduling performance.

Qualifications

• 6+ years as a CSM in a B2B SaaS or Health Tech company.
• Analytical with ability to analyze large datasets across locations.
• Empathy with operational rigor in enterprise healthcare deployments.
• Exceptional communication translating AI concepts to non-technical stakeholders.
• Proactive problem-solving mindset when large customers face issues.

Responsibilities

• Own the enterprise lifecycle: onboard, adopt, and retain large medical/dental groups.
• Translate enterprise workflows with admins and managers for scalable deployment.
• Data-driven optimization: review call data, flag issues, coordinate fixes with engineering.
• Drive retention and expansion: prove ROI and enable rollout to more locations.
• Provide strategic feedback to product/engineering on feature requests and deployment friction.

Skills

Enterprise account management

Data analysis

Effective communication

Problem solving

Healthcare industry knowledge

Job description

OpenCall is seeking an Enterprise Customer Success Manager (CSM) to own the post-sales lifecycle for our largest multi-location healthcare accounts. You will align corporate and local teams, translate needs across EHR/PMS integrations, and drive adoption and measurable ROI.

You will lead phased onboardings, track metrics across locations, identify expansion opportunities, and partner with engineering to improve automation and scheduling performance.