Healthcare BPO Delivery Manager | Scheduling & Operations Management

Private Advertiser; Pasay; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Private Advertiser is seeking an experienced Delivery Manager to lead our healthcare operations team in the Philippines. You will drive RCM and scheduling processes, oversee day-to-day operations, and ensure high-quality service delivery in a HIPAA-compliant environment.

The role requires strong leadership, a continuous improvement mindset, and the ability to manage client relationships and performance metrics across multiple accounts.

Qualifications

• Minimum 2 years experience in a managerial role.
• Strong knowledge of Revenue Cycle Management (RCM) including insurance verification, authorization, medical billing, claims processing, payment posting, denial management, accounts receivable.
• Hands-on experience managing patient scheduling operations in a healthcare BPO environment.
• Proven experience leading large teams and driving operational performance.
• Excellent analytical, problem-solving, communication, and stakeholder management skills.
• Strong knowledge of healthcare compliance standards, including HIPAA.

Responsibilities

• Manage and oversee day-to-day healthcare BPO operations.
• Lead teams handling patient scheduling and RCM processes.
• Monitor KPIs, service levels, productivity, quality, and client deliverables.
• Drive process improvements to enhance operational efficiency and customer satisfaction.
• Coach, mentor, and develop team leaders and associates.
• Collaborate with clients and internal stakeholders to resolve operational issues and improve performance.
• Ensure compliance with HIPAA guidelines and healthcare industry standards.
• Prepare operational reports, conduct performance reviews, and present business insights to leadership.
• Manage workforce planning, staffing, and scheduling to meet business requirements.

Skills

Revenue Cycle Management

Scheduling operations

Leadership

Stakeholder management

Analytical thinking

Communication

Tools

Microsoft Excel

Reporting tools

Job description

We are seeking an experienced and results-driven Delivery Manager to lead our healthcare operations team.

The ideal candidate will have extensive experience in Revenue Cycle Management (RCM) and hands on expertise in Scheduling operations within a healthcare BPO environment.

This role requires strong leadership, operational excellence, client management, and a continuous improvement mindset to ensure high-quality service delivery and achievement of business objectives.

Key Responsibilities

• Manage and oversee day-to-day healthcare BPO operations.

• Lead teams handling patient scheduling and Revenue Cycle Management (RCM) processes.

• Monitor key performance indicators (KPIs), service levels, productivity, quality, and client deliverables.

• Drive process improvements to enhance operational efficiency and customer satisfaction.

• Coach, mentor, and develop team leaders and associates.

• Collaborate with clients and internal stakeholders to resolve operational issues and improve performance.

• Ensure compliance with HIPAA guidelines and healthcare industry standards.

• Prepare operational reports, conduct performance reviews, and present business insights to leadership.

• Manage workforce planning, staffing, and scheduling to meet business requirements.

Required Qualifications

• At least 2 year's experience in Managerial Role

• Strong knowledge of Revenue Cycle Management (RCM), including insurance verification, authorization, medical billing, claims processing, payment posting, denial management, and accounts receivable.

• Hands-on experience managing patient scheduling operations in a healthcare BPO environment.

• Proven experience leading large teams and driving operational performance.

• Excellent analytical, problem-solving, communication, and stakeholder management skills.

• Strong knowledge of healthcare compliance standards, including HIPAA.

• Proficiency in Microsoft Excel, reporting tools, and healthcare applications.

• Experience managing multiple healthcare accounts or processes.