Enterprise Customer Success Manager

Harvey Thomas; España; Hybrid; PHP 5,403,000 - 8,313,000; Full time

Benefits offered by this job

Equity compensation

Generous holiday allowance

Seat at the table in scaling company

Job summary

Harvey Thomas is seeking an Enterprise Customer Success Manager to own post-sale journeys for strategic accounts across UK/Europe. This high-touch role requires guiding onboarding, adoption, renewal and expansion, acting as trusted advisor to C-suite stakeholders.

You will collaborate with Strategic Account Managers, implementation specialists and product teams, owning relationships and outcomes for multi-stakeholder accounts.

Qualifications

• 5+ years in Enterprise Customer Success or Account Management within SaaS.
• Proven experience engaging and influencing C-suite executives.
• Experience in growth-stage tech is a plus.
• Experience managing onboarding through renewal and expansion.

Responsibilities

• Lead strategic onboarding for enterprise customers and drive time-to-value.
• Build deep relationships with C-suite and senior leaders across accounts.
• Own renewals, identify risks early and secure long-term partnerships.
• Progress expansion opportunities with sales to drive revenue.
• Guide customers through change management as they embed the platform.
• Contribute to playbooks and advocate for customer needs cross-functionally.

Skills

Enterprise CS

ACV >$50K

Stakeholder mgmt

Churn reduction

Renewals & upsell

SaaS domain

Executive comms

Job description

Enterprise Customer Success Manager

Project Management SaaS

Remote / Hybrid — UK/Europe

Basic £neg + Bonus + Commission

The company are a fast growing, well funded SaaS company helping large enterprises manage complex projects, align teams and deliver results at scale. Their platform is used by some of the world’s leading organisations and they are growing fast. As they scale, they are looking for an exceptional Enterprise CSM to own the post-sale journey for a portfolio of their most strategic accounts.

The Role

This is a high-touch, consultative position, not a support function. You’ll be the trusted advisor to C-suite stakeholders, guiding enterprise customers through onboarding, adoption, renewal and expansion and ensuring they get genuine, measurable value from the platform. You’ll work alongside Strategic Account Managers, implementation specialists and product teams as part of a collaborative account team, but you’ll own the relationship and the outcomes.

What You’ll Do

• Lead strategic onboarding for new enterprise customers, driving executive buy-in, adoption and time-to-value
• Build and maintain deep relationships at C-suite and senior leadership level across a portfolio of complex, multi-stakeholder accounts
• Own renewals – identifying risk early, demonstrating ongoing value and securing long-term partnerships
• Identify and progress expansion opportunities in collaboration with sales, converting customer success insights into revenue growth
• Guide customers through change management as they embed the platform across large, complex organisations
• Contribute to internal playbooks and best practices and advocate for customer needs cross-functionally with Product, Sales and Support

What We’re Looking For

• 5+ years in Enterprise Customer Success or Account Management for a SaaS business, with ACV consistently above $50K
• Proven experience engaging and influencing C-suite executives in complex, multi-threaded organisations
• At least 2 years in a post-Series A or growth-stage tech company – you’re comfortable with pace, ambiguity and building things
• Experience managing the full customer lifecycle from onboarding through to renewal and expansion
• A track record of guiding enterprise organisations through change management and technology adoption
• Commercial instincts — you understand GRR, NRR and what drives them

What’s On Offer

• Competitive base salary
• Equity compensation
• Generous holiday allowance
• A genuine seat at the table in a company that’s scaling fast

If you’re a strategic thinker who thrives in a high-ownership environment and is passionate about customer outcomes, we’d love to hear from you.