Remote Enterprise CSM — Healthcare AI ROI Leader

OpenCall.ai (YC W24); Philippines; Remote; PHP 5,762,000 - 9,603,000; Full time

Job summary

OpenCall is seeking an Enterprise Customer Success Manager to own the most strategic, multi-location healthcare accounts. You will guide post-sales lifecycle, align enterprise needs with engineering, and champion ROI-driven outcomes across clinics and practices.

You will translate complex enterprise workflows, drive adoption, and identify expansion opportunities while collaborating with product and the agent team to maximize automation and booking impact.

Qualifications

• 6+ years as a CSM in a B2B SaaS or Health Tech company.
• Experience managing high-value, multi-location enterprise accounts.
• Ability to drive ROI-focused executive reviews.
• Strong data analysis and dashboard interpretation.
• Ability to translate technical AI concepts for non-technical stakeholders.

Responsibilities

• Own the enterprise lifecycle: onboarding, adoption, and retention for our largest medical and dental group partners.
• Enterprise workflow translation: work with corporate admins and local managers to understand rules and integrations for scalable deployment.
• Data-driven optimization: review call data, flag issues, and coordinate fixes with engineering to improve booking rates.
• Drive retention and enterprise expansion: run monthly/quarterly Executive Business Reviews with ROI data.
• Feedback loop: act as the strategic voice of the enterprise customer to product and engineering teams.

Skills

Enterprise account management

Onboarding & adoption

Healthcare/HealthTech experience

Data-driven analytics

Executive communication

US business hours experience

CRM proficiency

Tools

HubSpot CRM

Job description

OpenCall is seeking an Enterprise Customer Success Manager to own the most strategic, multi-location healthcare accounts. You will guide post-sales lifecycle, align enterprise needs with engineering, and champion ROI-driven outcomes across clinics and practices.

You will translate complex enterprise workflows, drive adoption, and identify expansion opportunities while collaborating with product and the agent team to maximize automation and booking impact.