Remote End-User IT Support Specialist

Global Medical Virtual Assistants Careers Page

Quezon

On-site

PHP 505,000 - 684,000

Full time

8 days ago

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Benefits offered by this job

Free Training

Paid Time Offs

HMO Coverage

Optical Rewards

Performance-Based Increase

Permanent Work From Home

Job summary

Global Medical Virtual Assistants Careers Page seeks an End User Support specialist to deliver first-line IT help desk support while ensuring secure access to essential apps. You will troubleshoot software and network issues, manage Google Workspace and ClickUp access, and support onboarding and lifecycle activities for staff.

Ideal candidates hold a IT-related degree and have experience in an IT help desk, with strong communication and problem-solving skills.

Qualifications

Bachelor's degree or equivalent in Information Technology, Computer Science, or a related field.
Experience in an IT help desk, technical support, or end-user support role.
Strong software troubleshooting and problem-solving skills.
Working knowledge of Google Workspace, ClickUp, Windows, macOS, and common business applications.
Basic understanding of networking, account management, and user administration.
Strong communication and customer service skills.
Ability to explain technical issues and solutions clearly to non-technical users.
Strong organizational skills and ability to manage multiple support requests and priorities.

Responsibilities

Provide first-level technical support to end users through the company's ticketing and support channels.
Troubleshoot software, applications, network, connectivity, and system-related issues.
Provide administration and user support for Google Workspace, including user accounts, access, groups, and related services.
Manage and support ClickUp as the company's CRM/ticketing platform, including user access, ticket management, workflows, and basic configuration.
Assist users with account access, password resets, application access, and other IT-related requests.
Support user onboarding, offboarding, and lifecycle activities, including account provisioning and deactivation.
Install, configure, update, and troubleshoot approved applications and software.
Monitor and follow up on reported incidents to ensure timely resolution and proper documentation.
Maintain accurate records of IT assets, user accounts, software, and support activities.
Create and maintain troubleshooting guides, knowledge-base articles, and support documentation.
Coordinate with other departments and external vendors when technical assistance is required.
Identify recurring issues and recommend improvements to IT processes, tools, and user experience.
Assist with IT projects, system implementations, testing, and technology rollouts as needed.