Remote-Eligible Platform Configuration Engineer II (Night Shift)

Five9; Metro Manila; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Company stocks

15% night shift differential pay

Paid Leave with Cash Conversion

HMO with free dependents

Retirement Plan

Life Insurance

Internet and meal allowance during work from home

Job summary

A leading cloud services company is seeking a Platform Configuration Engineer II to manage systems configuration, provide customer training, and handle multiple simultaneous projects. This role requires strong technical expertise and a consultative approach to align solutions with customer needs. Candidates should have significant experience in cloud computing and a technical background. The position offers various company benefits and requires working night shifts.

Qualifications

• Minimum of 3 to 5 years of experience in Professional Services Implementation and configuration.
• Good verbal and written communication skills in English.
• Knowledge of SaaS, VoIP, IVR, and Call Center skills/practices.

Responsibilities

• Lead requirements gathering, configuration, and product training.
• Build customer trust by aligning business needs with solutions.
• Serve as a technical resource for multiple projects simultaneously.

Skills

Advanced Technical Skills

Knowledge of Five9 offerings

Consultative problem-solving

Education

Graduation in IT or related technical course

Tools

Salesforce

NetSuite

Zendesk

Job description

A leading cloud services company is seeking a Platform Configuration Engineer II to manage systems configuration, provide customer training, and handle multiple simultaneous projects. This role requires strong technical expertise and a consultative approach to align solutions with customer needs. Candidates should have significant experience in cloud computing and a technical background. The position offers various company benefits and requires working night shifts.