Remote Weekend Night-Shift Service Desk Engineer

APPLY; Philippines; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Generous vacation policy

Flexible work arrangements

AI upskilling budget

Job summary

APPLY is seeking a Service Desk Engineer to ensure reliability and performance of clients' digital platforms. You will triage issues, diagnose problems, and provide high-quality technical support for enterprise clients on SaaS e-commerce platforms.

The role reports to the Managed Services team and involves a rotating weekend night schedule (2 nights/week, Fri-Sun) with 12-hour shifts, in a hybrid/remote-friendly setup. Strong English communication is essential.

Qualifications

• 0-2 years of experience in technical support or IT service desk roles.
• Familiar with e-commerce concepts and terminology.
• Experience triaging issues in a ticketing system.
• Confident in working with vendor platform support teams to resolve issues.
• Strong IT literacy and problem-solving mindset.
• Able to work a fixed weekend night schedule—2 nights per week on rotation across Friday, Saturday, and Sunday, 12 hours per shift.

Responsibilities

• Triage issues in Jira Service Management and own them until resolution.
• Diagnose, analyze, and resolve IT problems for client platforms.
• Guide client personnel to empower self-resolution.
• Lead conversations guiding clients through platform configuration.

Skills

Technical support

IT service desk

Ticket triage

Vendor collaboration

English communication

Tools

Jira Service Management

Grafana

Datadog

Azure

BigCommerce

Commercetools

Job description

APPLY is seeking a Service Desk Engineer to ensure reliability and performance of clients' digital platforms. You will triage issues, diagnose problems, and provide high-quality technical support for enterprise clients on SaaS e-commerce platforms.

The role reports to the Managed Services team and involves a rotating weekend night schedule (2 nights/week, Fri-Sun) with 12-hour shifts, in a hybrid/remote-friendly setup. Strong English communication is essential.