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Platform Configuration Engineer II — Hybrid, Night Shift

AddForce Human Resources Solution Inc.

Mandaluyong

Hybrid

PHP 600,000 - 800,000

Full time

Today
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Job summary

A global leader in cloud solutions is seeking a Platform Configuration Engineer II in Mandaluyong, Philippines. This role involves system configuration, customer engagement, and managing multiple implementation projects. Ideal candidates have 3–5 years of experience in cloud environments, strong communication skills, and proficiency in CRM tools. Compensation includes a competitive salary and comprehensive benefits, including allowances and stock options.

Benefits

Company stock options
Annual merit-based salary increase
15% night shift differential pay
Paid leaves with cash conversion
HMO coverage with free dependents
Retirement plan and life insurance
Internet and meal allowance
Employee Assistance Program

Qualifications

  • 3–5 years of experience in professional services implementation and system configuration within a cloud or telephony environment.
  • Excellent verbal and written communication skills (English).
  • Strong understanding of hosted solutions (SaaS), VoIP, IVR, and contact center operations.
  • Familiarity with CRM and lead management tools preferred.
  • Knowledge of digital engagement channels (email, chat, SMS).

Responsibilities

  • Lead requirements gathering, system configuration, product training, testing, and production rollout.
  • Serve as a Project Engineer or Solution Architect based on project requirements.
  • Build strong customer relationships with clear expectations.
  • Act as a technical resource across multiple projects.
  • Manage standard and complex implementations.

Skills

Advanced technical proficiency and analytical problem-solving abilities
Strong consultative mindset with the ability to provide strategic recommendations
Capable of managing multiple projects independently
Strategic thinker with informed technical decisions

Education

Bachelor's degree in Information Technology or a related technical field

Tools

Salesforce
Zendesk
NetSuite
Velocify
Job description
A global leader in cloud solutions is seeking a Platform Configuration Engineer II in Mandaluyong, Philippines. This role involves system configuration, customer engagement, and managing multiple implementation projects. Ideal candidates have 3–5 years of experience in cloud environments, strong communication skills, and proficiency in CRM tools. Compensation includes a competitive salary and comprehensive benefits, including allowances and stock options.
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