Remote Education Case Manager - Student Progress & Support

Tutor Me Education 1; Philippines; Remote; PHP 1,134,000 - 1,890,000; Full time

Benefits offered by this job

Fully Remote!

PTO

Etc.

Job summary

Tutor Me Education is seeking an Educational Case Manager for a fully remote role. You will handle intakes with families, coordinate instructors, track student progress, and deliver quality customer service in a virtual setting.

The role requires strong English and Spanish bilingual abilities are a plus, excellent time management, and proficiency with Microsoft Office and Google Workspace. You will support regional operations and work independently in a compliant virtual environment.

Qualifications

• Bachelor’s Degree required.
• 2-3 years progressive virtual operations experience.
• Experience in a virtual operations and team environment.
• Bilingual in English and Spanish beneficial.
• Proficient in Microsoft Office and Google apps.
• Strong time management and prioritization.

Responsibilities

• The Educational Case Manager conducts intakes with families/students and coordinates instructors.
• Actively supports Tutor Me Education Regional Operations.
• Provides outstanding academic services to students and families.
• Operates seamlessly in a virtual operating environment.
• Maintains operating standards including people, financial, and academic standards.
• Ensures delivery of programs and initiatives for students and district partners.
• Meets operational excellence standards.
• Provides virtual administrative support to Regional Operations including phones, data, and scheduling.
• Manages class schedules to staff sessions and meet efficiency targets.
• Manages virtual tutoring sessions and monitors student progress.
• Helps ensure flawless execution of programs and initiatives.
• Manages time in compliance with company and regulatory requirements.
• Conducts conferences with partner program directors to review progress and renew enrollments.
• Other responsibilities as required by the business.
• Builds relationships with students and families.
• Delivers on internal and external customer expectations.

Skills

Time management

Organizational skills

Professional demeanor

Effective communication

MS Office & Google Apps

Virtual collaboration

English proficiency

Spanish language (beneficial)

Education

Bachelor's Degree

Tools

Microsoft Office

Google Workspace

Job description

Tutor Me Education is seeking an Educational Case Manager for a fully remote role. You will handle intakes with families, coordinate instructors, track student progress, and deliver quality customer service in a virtual setting.

The role requires strong English and Spanish bilingual abilities are a plus, excellent time management, and proficiency with Microsoft Office and Google Workspace. You will support regional operations and work independently in a compliant virtual environment.