Educational Case Manager (Chinese mandarin-speaking)

Tutor Me Education 1; Philippines; Remote; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Fully Remote!

PTO

Job summary

Tutor Me Education is seeking an Educational Case Manager for a fully remote role. You will manage student and family engagements, coordinate instructors, monitor progress, and provide top-tier customer service in a virtual setting.

Responsibilities include scheduling, data management, and collaborating with school partners to ensure program success while maintaining high standards of academic support and professional communication.

Qualifications

• Time management, planning, and prioritization.
• Ability to organize and manage multiple responsibilities successfully.
• Professional and approachable demeanor.
• Ability to prioritize key objectives in changing environments.
• Effective communications in virtual environments.
• Proficiency with in-person, phone, and video communications.
• Ability to build engagement and trust in virtual relationships.
• Works well with others.

Responsibilities

• Conduct intakes with families and students, coordinating instructors and tracking progress.
• Provide quality customer service and support regional operations.
• Deliver outstanding academic services to students and families.
• Operate effectively in a fully remote environment.
• Maintain operating standards across people, finances, and academics.
• Ensure delivery of programs and initiatives for students and partners.
• Manage virtual tutoring sessions and student schedules.
• Monitor student progress and adjust academic plans as needed.
• Communicate with partner program directors to review progress and renew enrollments.
• Provide virtual admin support, including scheduling and data management.
• Foster open communication with students and parents to resolve conflicts.

Skills

Time management

Planning

Organization

Professional demeanor

Virtual communication

Proficient in Microsoft Office

Proficient in Google applications

Education

Bachelor’s Degree

Tools

Microsoft Office

Google Workspace

Job description

This job is fully Remote! Clear and excellent English and Chinese mandarin communication skills, technology skills, and organization skills, required.

Responsibilities

• The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service
• Actively support Tutor Me Education Regional Operations
• Provide outstanding academic services to students and their families
• Operate seamlessly in a virtual operating environment
• Maintain Tutor Me Education operating standards including people, financial, and academic standards
• Ensure delivery of programs and initiatives for our students and school district partners
• Meet operational excellence standards
• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers
• Manage class schedules to effectively staff sessions and meet company efficiency and usage targets
• Manage virtual tutoring sessions
• Monitor all students’ academic progress
• Help ensure flawless execution of programs and initiatives
• Manage your own time in compliance with company and regulatory requirements
• Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments
• Other responsibilities – as required by the business
• Relish building relationships with students and their families
• Dedicated to meeting the expectations and requirements of internal and external customers
• Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

Requirements

Qualifications

• Time management, planning, and prioritization
• Ability to organize and manage multiple responsibilities successfully
• Exhibits professional and approachable demeanor
• Ability to prioritize and focus on key objectives, which may change from month to month
• Effective communications both in virtual environments
• Proficient in using all communication media including in person, phone, and video
• Ability to build engagement and trust in virtual relationships, whether with customers or with team members
• Works Well With Others
• Learning agility – able to adapt to changes in work environment by changing behaviors as required
• Able to acquire new skills as required
• Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
• Ability to manage remote teachers
• Ability to work independently
• High tolerance for ambiguity
• Bachelor’s Degree required
• 2-3 years progressive career growth
• Experience working in a virtual operations and team environment
• Bilingual in English and Spanish beneficial
• Proficient in Microsoft Office and Google applications

Benefits

• Fully Remote!
• PTO
• Etc.