Remote Dutch Customer Care Specialist | Growth & Wellness

HelloConnect; Manila; Hybride; PHP 446 000 - 781 000; Plein temps

Avantages offerts par ce poste

Wellness program

HMO coverage

Generous leave benefits

Life insurance

Learning budget

Résumé du poste

HelloConnect is seeking a Dutch-speaking Customer Support Specialist. You will deliver support across voice and non-voice channels, providing empathetic and effective solutions while maintaining accurate records.

The role emphasizes collaboration with team members and stakeholders in a fast-paced, service-driven environment. Candidates should have strong Dutch and English communication, customer-service experience, and an ability to multitask with high attention to detail.

Qualifications

• Experience in customer service, preferably in a contact centre or similar environment.
• Dutch language proficiency in speech and writing (native or near-native).
• Strong written and verbal communication skills.

Responsabilités

• Deliver exceptional customer support across voice and non-voice channels.
• Ensure high-quality customer experiences and accurate issue resolution.
• Collaborate with team leads and internal stakeholders in English when required.
• Document customer interactions accurately and professionally.
• Handle escalations and complex inquiries as needed.
• Support multichannel interactions (voice, email, chat).

Connaissances

Customer service

Dutch language

Written communication

Verbal communication

Empathy

Problem solving

Multitasking

Attention to detail

Accountability

Independent work

Description du poste

HelloConnect is seeking a Dutch-speaking Customer Support Specialist. You will deliver support across voice and non-voice channels, providing empathetic and effective solutions while maintaining accurate records.

The role emphasizes collaboration with team members and stakeholders in a fast-paced, service-driven environment. Candidates should have strong Dutch and English communication, customer-service experience, and an ability to multitask with high attention to detail.