Customer Care Specialist - Dutch Bilingual (Metro Manila Based)

HelloConnect; Metro Manila; Hybride; PHP 240 000 - 480 000; Plein temps

Avantages offerts par ce poste

Wellness benefits

Learning & development budget

Global BPO environment

Work-life balance

Résumé du poste

HelloConnect in Metro Manila is seeking a Dutch-speaking customer support specialist. You will handle voice and non-voice inquiries, document interactions accurately, and collaborate with teams in English. A WFH setup is required with a visit to the BGC office for equipment pickup when needed.

French is a plus, but not required. The role emphasizes customer-first service, attention to detail, and multitasking across channels in a fast-paced BPO environment.

Qualifications

• Proven customer service experience in a contact center or similar environment.
• Strong written and spoken Dutch communication skills.
• English proficiency for internal communication and documentation.

Responsabilités

• Deliver voice and non-voice customer support in Dutch across channels.
• Document interactions accurately and escalate when needed.
• Collaborate with team leads and stakeholders in English as required.
• Handle inquiries, issues and product information with empathy and professionalism.
• Contribute to reports and maintain customer records.

Connaissances

Dutch proficiency

English communication

French (nice to have)

Customer service experience

Attention to detail

Multitasking

Independent work

Description du poste

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You'll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

What You'll Do

In this role, you will deliver exceptional customer support across voice and non-voice channels, ensuring high-quality customer experiences and accurate issue resolution. The ideal candidate is customer-focused, detail-oriented, and confident in communicating with customers and internal stakeholders in a fast-paced, service-driven environment. Contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

Voice Support

• Answering incoming calls in Dutch.
• Assisting customers with inquiries, issues, and product information.
• Providing empathetic and effective solutions to ensure customer satisfaction.
• Handle customer conversations across multiple complexity levels, including supporting escalations when needed.
• Accurate documentation of customer interactions.
• Collaborate with team members and stakeholders in English as required.

Non-Voice Support

• Respond to customer inquiries via email, chat, or other written channels in Dutch.
• Perform data entry and maintain accurate customer records.
• Handle administrative tasks related to customer support.
• Assist in the preparation of reports and tracking of customer interactions.

Multichannel Support

• Seamlessly utilising both voice and non-voice channels for customer interactions.
• Providing consistent and high-quality support across channels.
• Adapting communication style to suit the channel and customer needs.

Quality And Compliance

• Adhere to company policies, procedures, and quality standards.
• Ensure data security and confidentiality in all interactions.
• Maintain high levels of accuracy and professionalism in all communications.

Language Requirements

• Dutch - Mandatory Native or near-native proficiency in spoken and written Dutch.
• English - Mandatory Strong working proficiency required for internal communication, documentation, and collaboration.
• French - Preferred (Nice to Have) Candidates with French proficiency will be prioritised where available but this is not required.

Skills And Preferred Qualifications

• Proven experience in customer service, preferably in a contact centre or similar environment.
• Strong written and verbal communication skills in Dutch.
• Ability to empathise with customers, understand concerns, and provide professional solutions.
• Strong problem-solving and decision-making skills.
• Ability to multitask effectively in a fast-paced environment.
• Strong attention to detail and commitment to quality.
• Positive attitude with strong ownership and accountability.
• Ability to work independently with minimal supervision.
• Confidence in communicating with team leads and stakeholders when required.

Requirements

• Work From Home (WFH) setup with:
  • Stable primary internet connection
  • Backup internet connection (e.g., pocket WiFi or secondary broadband)
  • Reliable backup power supply (e.g., UPS or generator) to ensure minimal disruption during power outages
  • Quiet and conducive working environment suitable for handling customer calls
  • Must be able to report on-site if required due to connectivity, power interruptions, or operational needs.

Location

Work from home - Please note that you will need to visit our BGC office to pick up your equipment

What We Offer

• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time