Remote Desktop Support Specialist - Windows & Teams Pro

Trinity Life Sciences; Hinoba-an; On-site; PHP 330,000 - 462,000; Full time

Job summary

Trinity Life Sciences is seeking an experienced Level 2 IT Helpdesk professional to provide remote support with a focus on Windows 11, Mac OS, and O365. You will diagnose issues, update customers with ETA, and escalate complex requests while maintaining asset lifecycle records.

The ideal candidate has 3–5 years in service desk or desktop support, strong communication skills, and is comfortable working remotely with EST hours.

Qualifications

• Bachelor’s degree in computer science required but not mandatory.
• 3–5 years of hands-on service desk/desktop support experience.
• Experience with Windows 11, Mac OS, O365, ITIL/ITSM processes.

Responsibilities

• Provide friendly, customer-focused level 2 support with clear communication to resolve requests.
• Identify, diagnose, and inform customers with updated ETA for resolution.
• Escalate unresolved requests per procedures and SLAs.
• Maintain asset tracking using lifecycle and inventory best practices.
• Monitor service desk queues for timely response and proper categorization.
• Support Microsoft Teams rooms and ensure reliable room functionality.

Skills

Desktop hardware

Remote troubleshooting

Windows 11

Mac OS

Antivirus management

O365 administration

ITSM/ITIL

ServiceNow

Mobile device support

Networking basics

Printer troubleshooting

Active Directory

Bomgar

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Bomgar

Job description

Trinity Life Sciences is seeking an experienced Level 2 IT Helpdesk professional to provide remote support with a focus on Windows 11, Mac OS, and O365. You will diagnose issues, update customers with ETA, and escalate complex requests while maintaining asset lifecycle records.

The ideal candidate has 3–5 years in service desk or desktop support, strong communication skills, and is comfortable working remotely with EST hours.