AU On Call Officer

Beepo; Angeles; Remote; PHP 207,000 - 289,000; Full time

Benefits offered by this job

Competitive total rewards

Employee referral program

HMO

Job summary

Beepo is seeking an On Call Officer to manage after-hours operations from a remote setup based in Clark, Pampanga. You will handle emergencies, manage rostering, and maintain staff availability, ensuring seamless shift transitions and client satisfaction.

Ideal candidates have 1–2 years in on-call or workforce management, strong problem-solving skills, and excellent English communication. Healthcare experience is a plus.

Qualifications

• 1-2 years proven experience in on-call, workforce management, or emergency response.
• Strong problem-solving abilities and ability to work under pressure.
• Excellent verbal and written communication skills in English.
• Experience in healthcare or disability support is desirable.

Responsibilities

• Handle after-hours calls and emergencies, including staff absences and urgent client requests.
• Ensure adequate shift coverage by mobilizing staff and managing rosters.
• Maintain up-to-date staff availability, skills, and compliance requirements.
• Collaborate with Workforce and House Coordinators for seamless shift transitions.
• Escalate urgent issues to management while ensuring business continuity.
• Respond to after-hours incidents and document all actions taken.
• Coordinate with House Coordinators to implement urgent care solutions.
• Maintain clear, professional communication with staff, clients, and families.

Skills

On-call management

Emergency response

Multitasking

English fluency

Discretion

Remote work

Tools

ShiftCare

Deputy

CareMaster

Microsoft Teams

WhatsApp

Job description

Job Description:

Discover your 100% YOU with Beepo!

• Position: On Call Officer
• Location: Clark, Pampanga
• Work setup & shift: Remote | Day Shift

What's in it for you?

• Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)
• Employee Referral Program
• Work Life Balance

Key Responsibilities

Workforce & Rostering Management

• Handle after-hours calls and emergencies, including staff absences, shift cancellations, and urgent client requests
• Ensure adequate shift coverage by quickly mobilizing available support workers and managing roster changes
• Maintain an up-to-date database of staff availability, skills, and compliance requirements
• Collaborate with Workforce Coordinators and House Coordinators to ensure seamless shift transitions
• Escalate urgent issues that require management intervention while ensuring business continuity

Incident Management & Problem-Solving

• Respond to and manage after-hours incidents, including participant concerns, staff issues, and unforeseen disruptions
• Document and log all after-hours calls and actions taken, ensuring proper follow-up during business hours
• Coordinate with House Coordinators and Support Teams to implement solutions for urgent care or operational matters
• Maintain clear and professional communication with staff, clients, and families in high-pressure situations

Compliance & Reporting

• Ensure all rostering and workforce adjustments comply with NDIS and company policies
• Maintain accurate records of incidents, staff replacements, and shift modifications
• Generate end-of-shift reports summarizing key issues, resolutions, and outstanding concerns for the management team
• Assist in incident investigations, audits, and documentation as required

Technology & Remote Work Management

• Utilize workforce management software (e.g., ShiftCare, Deputy, CareMaster) for real-time rostering updates
• Manage communication channels such as Microsoft Teams, WhatsApp, and internal reporting systems
• Ensure all escalations and concerns are logged accurately for team handover during regular business hours

Qualifications And Experience

• At least 1 to 2 years proven experience in an On-Call, Workforce Management, or Emergency Response role
• Strong problem-solving abilities with the capacity to work under pressure
• Ability to multitask and prioritize urgent issues effectively
• Excellent verbal and written communication skills in English
• Experience in NDIS, disability support services, aged care, or healthcare is highly desirable
• High level of confidentiality, professionalism, and discretion
• Comfortable working remotely with stable internet and a professional home setup
• Proficiency in Microsoft Office, workforce scheduling software, and incident reporting systems
• Ability to work flexible hours, including nights, weekends, and public holidays when required

About Beepo

Beepo is a Probe Group company, a full-service Australian-owned outsourcing company, with a team of 15,000 across 6 countries — the largest, and most diverse Australian-owned customer experience outsourcing provider.

Our Beepo office is located in Clark, Pampanga. We provide exceptional workforce support to clients all over the world. Our primary focus is to help businesses grow sustainably with the help of fantastic Philippine talent.

You will be supported by a great working environment, leading benefits, and an opportunity to meet your career goals. You will be able to apply your skills and innovative thinking to this role. This is an opportunity to grow your career quickly.

• Terms and conditions apply