Remote CX Scheduler | White-Glove Member Care

Peak Support LLC; Philippines; Remote; PHP 469,000 - 603,000; Full time

Job summary

Peak Support offers fully remote roles from the Philippines, supporting a US-based dental healthcare organization. The CX Coordinator will manage next-day schedules, assist members with scheduling, and handle escalations with empathy and professionalism.

In this position, you will coordinate appointments, de-escalate concerns, and ensure smooth operations across scheduling, member experience, and support workflows. A fast-paced, customer-focused environment is expected.

Qualifications

• 2+ years of experience in Executive Assistant, Scheduling Coordinator, Customer Support, Healthcare Operations, or a related role.
• Strong communication, organization, and problem-solving skills.
• Ability to handle escalations with empathy, professionalism, and urgency.
• Experience in healthcare, dental, or membership-based services preferred.
• Comfortable working in a fast-paced, customer-focused environment.

Responsibilities

• Own and proactively manage next-day schedules across studios.
• Fill open appointment slots and optimize provider utilization.
• Ensuring smooth schedules by resolving overlaps, gaps, and scheduling conflicts.
• Coordinate rescheduling due to clinician absences, double bookings, operational changes, and same-day disruptions.
• Manage same-day member cancellations and appointment changes.
• Contact members by phone, text, or email regarding scheduling updates.
• Assist white-glove members in finding appointments that are not available through the online booking portal.
• Provide personalized scheduling support and appointment coordination.
• De-escalate member concerns and deliver exceptional customer service during scheduling disruptions.
• Communicate with affected members when clinicians call out and coordinate rescheduling.
• Resolve complex membership, account, and login issues.
• Investigate account discrepancies, duplicate records, and contact information problems.
• Serve as a point of escalation for challenging member situations.
• Maintain and organize shared inboxes, ensuring timely follow-up and resolution.

Skills

Executive Assistant

Scheduling Coordination

Customer Support

Healthcare Operations

Job description

Peak Support offers fully remote roles from the Philippines, supporting a US-based dental healthcare organization. The CX Coordinator will manage next-day schedules, assist members with scheduling, and handle escalations with empathy and professionalism.

In this position, you will coordinate appointments, de-escalate concerns, and ensure smooth operations across scheduling, member experience, and support workflows. A fast-paced, customer-focused environment is expected.