Remote CX Coordinator - Dental Scheduling & Support (PH)

Peak Support; Philippines; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Remote work

Growth opportunities

Job summary

Peak Support is seeking a CX Coordinator to support scheduling operations, member experience, and administrative workflows for a US-based dental healthcare organization. This role handles daily schedule management and resolves member concerns.

You will coordinate rescheduling, manage same-day changes, and communicate with members via phone, text, or email. This is a fully remote role based in the Philippines.

Qualifications

• 2+ years of experience in Executive Assistant, Scheduling Coordinator, Customer Support, Healthcare Operations, or related role.
• Strong communication, organization, and problem-solving skills.
• Ability to handle escalations with empathy, professionalism, and urgency.
• Experience in healthcare, dental, or membership-based services preferred.
• Comfortable working in a fast-paced, customer-focused environment.

Responsibilities

• Own and proactively manage next-day schedules across studios and fill open slots.
• Coordinate rescheduling due to clinician absences, overlaps, or same-day disruptions.
• Contact members by phone, text, or email regarding scheduling updates.
• Provide white-glove scheduling support and exceptional customer service.
• Resolve complex membership, account, and login issues and maintain shared inboxes.

Skills

Communication

Organization

Problem-solving

Empathy

Escalations

Job description

Peak Support is seeking a CX Coordinator to support scheduling operations, member experience, and administrative workflows for a US-based dental healthcare organization. This role handles daily schedule management and resolves member concerns.

You will coordinate rescheduling, manage same-day changes, and communicate with members via phone, text, or email. This is a fully remote role based in the Philippines.