Remote Customer Support & Tech Specialist

Eflexervices Philippines Incorporated; Baguio; Hybrid; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Living Our Values

Competitive Compensation including HMO

Flexible Work Options (work-from-home/

Wellness Matters

Growth Opportunities

Job summary

eFlexervices Philippines Incorporated in the Cordillera region is seeking a Customer Service/Technical Support Representative to support US clients. You will handle tickets, provide product and service information, and resolve issues with accuracy and empathy.

You will build long-term relationships, communicate via chat, email, and screen share, document feedback, and contribute to knowledge bases. A minimum of 1 year in BPO customer support and CRM experience are preferred.

Qualifications

• At least 1 year of experience in customer support or technical support in the BPO industry.
• Experience navigating a CRM such as Salesforce, HubSpot, Zoho, etc.
• Excellent verbal and written communication; extremely detail-oriented.
• Knowledge and ability to do screen sharing.
• Organized mindset with strong time management.
• Able to think creatively and work in a fast-paced, dynamic environment.

Responsibilities

• Supporting US clients by helping them answer customer support tickets.
• Develop and maintain long-term relationships with stakeholders within the assigned account.
• Provide stellar customer service through chat, email, and screen share.
• Advocate for the customer by documenting feedback and sharing insights with the client.
• Troubleshoot product bugs and resolve issues to client satisfaction.
• Produce self-help resources including knowledge base content and videos.
• Conduct ongoing video meetings with the US client to share best practices and updates.

Skills

Customer support

Communication skills

Time management

Creative thinking

Detail oriented

Tools

Salesforce

HubSpot

Zoho

Job description

eFlexervices Philippines Incorporated in the Cordillera region is seeking a Customer Service/Technical Support Representative to support US clients. You will handle tickets, provide product and service information, and resolve issues with accuracy and empathy.

You will build long-term relationships, communicate via chat, email, and screen share, document feedback, and contribute to knowledge bases. A minimum of 1 year in BPO customer support and CRM experience are preferred.